Hotel Front Desk Specialist — Guest Experience

Windward Management Limited; Ireland; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Excellent pay rate

Awards & recognition schemes

Referral programme

Learning and development opportunities

Hotel discounts

Leisure centre access

Employee assistance programme

Digital wellness programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Windward Group career growth

Job summary

Radisson Blu Hotel, Letterkenny is inviting applications for a Receptionist to greet guests, register them, take payments and handle enquiries in a busy hotel lobby.

You will manage reservations, answer calls and emails, and keep guest information up to date while providing excellent customer care. Experience in a similar role is an advantage.

The ideal candidate is organized, able to work on their own initiative, enjoys a bustling environment and can work evenings and weekends.

Qualifications

• Excellent customer care skills.
• Experience in a similar role is an advantage.
• Be able to work on your own initiative.
• Highly organised with excellent attention-to-detail.
• Excellent communication skills.
• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
• Flexible and adaptable to support the business needs with a positive attitude.
• Available to work evenings and weekends

Responsibilities

• Greet and welcome our guests to the hotel and act as a first point of contact.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Other related ad-hoc administrative tasks where necessary.

Job description

Radisson Blu Hotel, Letterkenny is inviting applications for a Receptionist to greet guests, register them, take payments and handle enquiries in a busy hotel lobby.

You will manage reservations, answer calls and emails, and keep guest information up to date while providing excellent customer care. Experience in a similar role is an advantage.

The ideal candidate is organized, able to work on their own initiative, enjoys a bustling environment and can work evenings and weekends.