Guest-Driven Front Desk Specialist | Hotel Receptionist

Front-Office---Temple-Bar-Hotel; Dublin; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Staff Food: Complimentary meals during

Employee Assistance Program

Staff Discount

Job summary

Temple Bar Hotel Dublin is seeking a friendly and professional Receptionist to join our front desk team. You will greet guests, manage check-ins and check-outs, and assist with inquiries while upholding the hotel's high service standards.

You will report to the Front Office Manager and Supervisor, support training of front desk staff, coordinate with other departments, and promote hotel services to enhance guest experience and revenue.

Qualifications

• Proven experience in a receptionist or front office role, ideally in a hotel or hospitality setting.
• Exceptional interpersonal skills with a passion for delivering outstanding guest experiences.
• Experience supervising or mentoring a team, with the ability to motivate and support colleagues.
• Strong multitasking abilities with excellent attention to detail and the capacity to prioritise tasks in a fast-paced environment.
• Clear and professional communication, both written and verbal, with the ability to handle guest inquiries and complaints effectively.

Responsibilities

• Welcoming guests, handling check-ins and check-outs, and addressing guest inquiries or complaints promptly and professionally.
• Assisting in training, mentoring, and supervising reception staff, ensuring adherence to hotel standards.
• Managing bookings, handling correspondence, and maintaining accurate records of guest information and payments.
• Resolving guest concerns, coordinating with other departments, and handling unexpected situations effectively.
• Ensuring reception procedures align with health and safety regulations, data protection laws, and company policies.
• Preparing reports on occupancy rates, guest feedback, and front desk operations for management.
• Promoting hotel services, room upgrades, and local experiences to enhance guest satisfaction and increase revenue.

Skills

Interpersonal skills

Customer service

Team supervision

Multitasking

Communication

Tools

Opera

Alkimii

Job description

Temple Bar Hotel Dublin is seeking a friendly and professional Receptionist to join our front desk team. You will greet guests, manage check-ins and check-outs, and assist with inquiries while upholding the hotel's high service standards.

You will report to the Front Office Manager and Supervisor, support training of front desk staff, coordinate with other departments, and promote hotel services to enhance guest experience and revenue.