Hospitality Operations Lead: Elevate Guest Experience

Cliste Hospitality; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Ariel House is seeking a hands-on, guest-focused Assistant Manager to support the General Manager in the day-to-day running of the property. This all-round role covers Front Office, Housekeeping, F&B and general operations, with a strong emphasis on visible leadership and staff development.

You will lead by example, respond confidently to challenges and help maintain the warm, personal service Ariel House is known for, while ensuring high standards across all departments.

Qualifications

• Previous supervisory or management experience within a hotel, guesthouse or similar hospitality environment.

Responsibilities

• Support the General Manager with the day-to-day operation of Ariel House.
• Maintain a visible management presence and provide guidance to colleagues across all departments.
• Coordinate daily operations across Front Office, Housekeeping, Food & Beverage and other operational areas.
• Ensure consistently high standards of guest service, cleanliness, presentation and hospitality.
• Welcome guests and ensure their individual needs and requests are handled professionally.
• Respond to guest feedback and resolve concerns promptly and effectively.
• Support departmental teams during busy periods and provide practical assistance when required.
• Assist with team scheduling, daily briefings, training and colleague development.
• Monitor operational standards and identify opportunities to improve the guest experience.
• Assist with stock control, cost management and the efficient use of hotel resources.
• Ensure compliance with health and safety, food safety, fire safety and other operational requirements.
• Support the General Manager with administrative duties, reporting and operational planning.
• Assume responsibility for the property in the General Manager’s absence.
• Help create a positive, supportive and inclusive working environment.

Job description

Ariel House is seeking a hands-on, guest-focused Assistant Manager to support the General Manager in the day-to-day running of the property. This all-round role covers Front Office, Housekeeping, F&B and general operations, with a strong emphasis on visible leadership and staff development.

You will lead by example, respond confidently to challenges and help maintain the warm, personal service Ariel House is known for, while ensuring high standards across all departments.