Assistant Manager

Cliste Hospitality; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Ariel House is seeking a hands-on, guest-focused Assistant Manager to support the General Manager in the day-to-day running of the property. This all-round role covers Front Office, Housekeeping, F&B and general operations, with a strong emphasis on visible leadership and staff development.

You will lead by example, respond confidently to challenges and help maintain the warm, personal service Ariel House is known for, while ensuring high standards across all departments.

Qualifications

• Previous supervisory or management experience within a hotel, guesthouse or similar hospitality environment.

Responsibilities

• Support the General Manager with the day-to-day operation of Ariel House.
• Maintain a visible management presence and provide guidance to colleagues across all departments.
• Coordinate daily operations across Front Office, Housekeeping, Food & Beverage and other operational areas.
• Ensure consistently high standards of guest service, cleanliness, presentation and hospitality.
• Welcome guests and ensure their individual needs and requests are handled professionally.
• Respond to guest feedback and resolve concerns promptly and effectively.
• Support departmental teams during busy periods and provide practical assistance when required.
• Assist with team scheduling, daily briefings, training and colleague development.
• Monitor operational standards and identify opportunities to improve the guest experience.
• Assist with stock control, cost management and the efficient use of hotel resources.
• Ensure compliance with health and safety, food safety, fire safety and other operational requirements.
• Support the General Manager with administrative duties, reporting and operational planning.
• Assume responsibility for the property in the General Manager’s absence.
• Help create a positive, supportive and inclusive working environment.

Job description

Ariel House is looking for a hands-on, guest-focused and highly organised Assistant Manager to support the General Manager in the day-to-day running of the property.

This is an all-round operational management role, ideal for an experienced hospitality professional who enjoys being visible, supporting colleagues and ensuring that every aspect of the guest experience runs smoothly.

Working closely with the General Manager, you will provide support across all departments, including Front Office, Housekeeping, Food & Beverage and general property operations. You will lead by example, respond confidently to operational challenges and help maintain the warm, personal service for which Ariel House is known.

Key Responsibilities

• Support the General Manager with the day-to-day operation of Ariel House.
• Maintain a visible management presence and provide guidance to colleagues across all departments.
• Coordinate daily operations across Front Office, Housekeeping, Food & Beverage and other operational areas.
• Ensure consistently high standards of guest service, cleanliness, presentation and hospitality.
• Welcome guests and ensure their individual needs and requests are handled professionally.
• Respond to guest feedback and resolve concerns promptly and effectively.
• Support departmental teams during busy periods and provide practical assistance when required.
• Assist with team scheduling, daily briefings, training and colleague development.
• Monitor operational standards and identify opportunities to improve the guest experience.
• Assist with stock control, cost management and the efficient use of hotel resources.
• Ensure compliance with health and safety, food safety, fire safety and other operational requirements.
• Support the General Manager with administrative duties, reporting and operational planning.
• Assume responsibility for the property in the General Manager’s absence.
• Help create a positive, supportive and inclusive working environment.

Qualifications

• Previous supervisory or management experience within a hotel, guesthouse or similar hospitality environment.
• Broad operational experience across multiple hotel departments is highly desirable.
• A hands-on approach and willingness to support colleagues wherever needed.
• Strong leadership, communication and interpersonal skills.
• Excellent organisational skills with the ability to manage competing priorities.
• A calm, confident and solutions-focused approach to operational challenges.
• Strong attention to detail and a commitment to maintaining high standards.
• Commercial awareness and an understanding of efficient hotel operations.
• A genuine passion for delivering warm, personalised guest experiences.
• Flexibility to work a variety of shifts, including evenings, weekends and public holidays.

An Award-Winning Workplace

• Great Place to Work® Certified
• Ireland's Best Workplaces™ 2026
• Ireland's Best Workplaces in Hospitality™ 2026
• Ireland's Best Workplaces for Women™ 2026

A Culture That Develops Leaders

At The iNUA Collection, we believe great leaders create great workplaces. We empower our managers and supervisors to make an impact, develop high-performing teams and help shape the future of our hotels.

Through coaching, mentoring and development opportunities, we support our leaders to Learn, Evolve and Thrive while building rewarding careers within our growing collection.

More Than Just a Job

• Leadership development through iNUA Academy
• Coaching, mentoring and succession-planning opportunities
• Broad operational experience across multiple departments
• Cross-property career opportunities within our growing collection of hotels
• Opportunities to progress into senior hotel management
• Colleague and Friends & Family rates across iNUA hotels
• Recognition programmes that celebrate individual and team success