Assistant Manager - Guest Experience & Operations Leader

The iNUA Hotel Collection; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Leadership development through iNUA A 

Coaching and mentoring opportunities

Cross-property career opportunities

Friends & Family rates across iNUA

Job summary

Ariel House in Ireland is seeking an experienced Assistant Manager to support the General Manager in day-to-day operations and guest-focused service. The role demands hands-on leadership across Front Office, Housekeeping, and F&B, maintaining high standards while guiding colleagues and ensuring smooth running of the property.

You will monitor guest satisfaction, lead by example, manage schedules, training and planning, and step in during the GM’s absence.

Qualifications

• Supervisory or management experience in hospitality.
• Broad operational experience across hotel departments.
• Hands-on approach to supporting colleagues.
• Leadership, communication and interpersonal skills.
• Strong organisational skills and prioritisation.
• Calm, confident and solutions-focused in challenges.
• Attention to detail and high standards.
• Commercial awareness and efficient hotel operations.
• Genuine passion for warm, personalised guest experiences.

Responsibilities

• Support the General Manager with day-to-day operation.
• Maintain a visible management presence and guide colleagues across departments.
• Coordinate daily operations across Front Office, Housekeeping, F&B and other areas.
• Ensure high standards of guest service, cleanliness, presentation and hospitality.
• Welcome guests and handle their needs professionally.
• Respond to feedback and resolve concerns promptly.
• Support teams during busy periods and provide practical assistance.
• Assist with scheduling, daily briefings, training and development.
• Monitor standards and identify opportunities to improve the guest experience.
• Assist with stock control, cost management and use of hotel resources.
• Ensure compliance with health and safety, food safety and fire safety.
• Support GM with admin duties, reporting and planning.
• Assume responsibility in the GM’s absence.
• Help create a positive, inclusive working environment.

Skills

Supervisory experience

Operational experience

Hands-on approach

Leadership

Communication skills

Interpersonal skills

Organisational skills

Problem-solving

Attention to detail

Guest experience

Flexibility

Job description

Ariel House in Ireland is seeking an experienced Assistant Manager to support the General Manager in day-to-day operations and guest-focused service. The role demands hands-on leadership across Front Office, Housekeeping, and F&B, maintaining high standards while guiding colleagues and ensuring smooth running of the property.

You will monitor guest satisfaction, lead by example, manage schedules, training and planning, and step in during the GM’s absence.