Hospitality Assistant

Aramark; Galway; Hybrid; EUR 25,000 - 35,000; Full time

Job summary

Aramark Galway is seeking a proactive hospitality professional to oversee daily operations in our on-site restaurant and catering environments. You will collaborate with the management team to ensure friendly guest service and smooth service timelines.

This role focuses on maintaining presentation standards, health and safety compliance, stock and equipment checks, and supporting team training. Previous experience in hospitality and a customer-focused mindset are valued.

Responsibilities

• Oversee day-to-day operation of hospitality with onsite Management Team.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Report any defective equipment on your shift by communicating to line manager or handover book.
• Work in the staff restaurant to ensure all items are stocked up.
• Work on the till ensuring customers are put through in a timely manner; assist the unit manager and team lead with admin tasks during your shift.
• Any other duties deemed appropriate or required by your Line Manager and/or the company.

Job description

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• Support the Management Team and perform Hospitality and catering duties at Medtronic
• Provide encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks are required.
• Effectively provide the highest level of guest service at all times
• Deliver Hospitality bookings with particular attention to quality of service.
• Ensure H&S management systems are in place and adhered too
• Ensure a high level of presentation, personal hygiene and that uniform guidelines are adhered to at all times
• Ensure that the presentation of the hospitality meets the standards of an industry leading visitor experience
• To maintain the overall presentation of the Hospitality operation
• To report to the Department Manager and team lead any incidents that could affect the presentation of the facility, or the health and safety of employees and guests.
• Assist Management Team with new team member training (under the Buddy System).
• Ensure company (Aramark) brand materials and physical working spaces meet and exceed company presentation standards and are within all compliance.
• Provide quality Customer Service, as per SLA, including interacting with customers, when required, answering customer enquiries, and effectively handling customer complaints.
• Create an inspiring team environment with an open communication culture for the Team Members.
• Ensure daily service timelines are met.

Job Responsibilities

• Oversee day-to-day operation of hospitality , with onsite Management Team.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Report any defective equipment on your shift by either communicating to line manager or handover book.
• Working in the staff restaurant to ensure all items are stocked up
• Working on the till ensuring customers are put through in a timely matterAssist the unit manager and team lead with any admin tasks that is needed during your shift
• Any other duties deemed appropriate or required by your Line Manager and or the company.