Home Healthcare Customer Support Specialist

Air Liquide; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

Air Liquide Healthcare Ireland is recruiting a Full Time Customer Service Agent to join our site at Stratus House, Blanchardstown. You will support thousands of patients in the Republic of Ireland and Northern Ireland, handling queries, processing orders and coordinating with field staff within 8am to 5pm, Monday to Friday, with occasional Saturdays.

Applicants should have prior experience in healthcare or a related industry and a strong customer service ethos.

Qualifications

• Experience in a similar role within healthcare or a related field.
• Strong customer service focus with a professional manner.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to learn and use our bespoke database and systems.

Responsibilities

• Answer queries from homecare patients and healthcare staff in a dynamic environment.
• Coordinate with internal and external contacts to resolve daily delivery issues.
• Process orders and tasks for field staff onto our bespoke database.
• Ensure service levels and targets are met or exceeded regularly.
• Perform ad-hoc office administration duties as needed.

Skills

Customer focus

Telephone etiquette

Communication

Organizational skills

Multitasking

Tools

Microsoft Word

Excel

Microsoft Dynamics

Job description

Air Liquide Healthcare Ireland is recruiting a Full Time Customer Service Agent to join our site at Stratus House, Blanchardstown. You will support thousands of patients in the Republic of Ireland and Northern Ireland, handling queries, processing orders and coordinating with field staff within 8am to 5pm, Monday to Friday, with occasional Saturdays.

Applicants should have prior experience in healthcare or a related industry and a strong customer service ethos.