Healthcare Customer Support Specialist

Balazs; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Air Liquide Healthcare Ireland, a Dublin-based leader in home healthcare solutions, is seeking a Customer Service Agent. You will provide essential administrative support to commercial activities and patients, manage contracts, and act as a liaison between customers and sales/technical teams.

Responsibilities include handling routine inquiries, updating product knowledge, and coordinating with service departments to address needs and complaints.

Qualifications

• Customer service experience in a medical/healthcare setting is preferred.
• 5+ years of experience in general office practice.
• Certification as Polysomnographic Technician is a requirement when applicable.

Responsibilities

• Provide administrative support to commercial activity and to customers/patients, including contract management and payor interfaces.
• Maintain detailed and current knowledge of company products/services.
• Liaise with sales and technical staff to communicate customer needs.
• Answer customer calls, orders, service needs and complaints.
• Analyze customer service needs for communication to service and technical departments.

Skills

Customer service

Telephone support

Administrative support

Communication

Education

College Certificate or Diploma in Medical Office Administration

Polysomnographic Technician Certification

Job description

Air Liquide Healthcare Ireland, a Dublin-based leader in home healthcare solutions, is seeking a Customer Service Agent. You will provide essential administrative support to commercial activities and patients, manage contracts, and act as a liaison between customers and sales/technical teams.

Responsibilities include handling routine inquiries, updating product knowledge, and coordinating with service departments to address needs and complaints.