Head of SRE & Platform Operations

Prism Digital

Dublin

On-site

EUR 130,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Private health insurance

Pension with profit share

Life and disability cover

Performance-related bonus

Generous holiday allowance plus public

Parental and family leave support

Job summary

Prism Digital in Dublin is seeking a Head of SRE & Platform Operations to lead a cloud-agnostic Kubernetes platform build and runtime. This senior role focuses on leadership, reliability targets, and cross-functional governance rather than day-to-day coding.

You’ll manage a distributed team of 15–20 across three functions—operations, security/compliance, and customer experience—with budget authority over tooling and contractors. The role is on-site in Dublin four days a week.

Qualifications

10+ years SRE or cloud operations background.
People leadership across globally distributed teams.
Experience with incident command and Severity 1 responses.
Managed services reliability and availability at scale.
Regulated environments with compliance and audit demands.

Responsibilities

Own reliability targets for the platform and lead the SRE/Platform Operations team.
Chair Severity 1 incident calls and represent the business during escalations.
Lead a team of 15–20 across three functions (operations & reliability, security & compliance, customer experience).
Guide greenfield Kubernetes platform build and cloud-agnostic strategy.
Balance hands-off leadership with budget authority over tooling and contractors.

Skills

Kubernetes

Team Leadership

SRE

Cloud Operations

Incident Management

Tools

Terraform

CI/CD

Multi-cloud (AWS/Azure/GCP)

Job description

Head of SRE & Platform Operations | Kubernetes, Managed Services, Team Leadership | Global Software Company, Greenfield Platform Build

Salary: €130,000 - €150,000 (depending on level of experience) + bonus
Location: Dublin, 4 days a week on site

Our client is a global software company whose products run behind mission-critical systems in heavily regulated industries. This role is the senior SRE and platform operations leadership seat for their managed services, based in Dublin, where you'll run the estate as it moves onto a new, cloud-agnostic Kubernetes platform. It's people leadership, not day-to-day coding: you'll lead three globally distributed functions, operations and reliability, security and compliance, and customer experience.

You'll be the right hand to the Global Delivery Lead, leading a team of around 15 to 20. You'll own the reliability targets, chair the Severity 1 incident calls, and represent the business when customers escalated. The wider operation is scaling hard, so you're building it as much as running it.

Non-Negotiables

10+ years SRE or cloud operations background
People leadership across globally distributed teams
Incident command, leading Severity 1 response
Managed services reliability and availability at scale
Regulated environments with real compliance and audit demands
Customer escalations at executive level

What You'll Work With

Kubernetes, greenfield and cloud-agnostic
Multi-cloud across AWS, Azure and GCP plus private data centres
GitOps CI/CD and Infrastructure as Code (IaC)
Fleet orchestration at scale
Observability, backup, disaster recovery and failover
Security across identity, access controls and vulnerability management
Customer portal and API layer for self-service tenancy and billing

Nice to Haves

Compliance frameworks like SOC 2 or ISO 27001
SaaS or multi-cloud managed services
Budget ownership over tooling and contractor spend
Scaling a team through rapid headcount growth

Why Join / Projects

This is a rare build-and-run job. The Kubernetes platform is greenfield, nothing in production yet, and it's designed to be completely cloud and data-centre agnostic. Product ships one container and it runs anywhere, on any public cloud or in the company's own data centres, with upgrades, patching, resilience, failover and disaster recovery all handled at the platform level and invisible to the customer. You'll own the operation that keeps all of that reliable as it scales very wide, very fast.

As the Global Delivery Lead's right hand, you'll run three functions and a team of around 15 to 20, with real budget authority over tooling and contractors. The operation is growing fast, so you'll shape how it's hired, built and structured from the ground up. The roadmap is ambitious, with major new products moving onto the new estate over the next couple of years.

Employee Benefits