Job Description And Benefits
The Head of Delivery is responsible for ensuring the consistent, high-quality delivery of Entegro's client programmes across network infrastructure and transformation projects. The role owns project planning, scheduling and resourcing, drives delivery performance, and leads a delivery team to consistently meet client and commercial expectations.
Our Benefits
Our biggest benefit is our friendly and hardworking people!
Competitive salary in a dynamic and technology driven environment.
Focused career development and progression opportunities
Flexible Benefits Programme; a choice of flexible Benefits options like Health Insurance / Pension / Fitness - Gym Membership / Additional Annual Leave.
Income Protection
Death in Service Benefit
Please Note
Only candidates permitted to work in the EU will be considered for this role.
Responsibilities
Project Planning, Scheduling & Resourcing
- Oversee project planning, scheduling and resourcing across the delivery portfolio to optimise productivity and utilisation
- Ensure resource allocation is aligned to programme priorities, client commitments and commercial targets
- Build and maintain robust scheduling processes that anticipate bottlenecks and resourcing conflicts before they impact
- delivery
Performance Monitoring & Reporting
- Monitor and report on delivery performance against agreed KPIs, SLAs and milestones
- Provide regular, accurate reporting to senior leadership and clients on programme status, risks and outcomes
- Establish dashboards and metrics that give early visibility of performance trends
Continuous Improvement
- Identify opportunities for improvement across delivery processes, tools and ways of working
- Lead root-cause analysis on delivery issues and drive corrective and preventative actions
- Champion best practice and embed lessons learned across the delivery organisation
Quality Assurance
- Implement and monitor quality assurance processes to ensure all deliverables meet contractual and client requirements
- Own delivery governance, sign-off and escalation processes across the portfolio
Commercial & Financial Accountability
- Hold budget/P&L accountability for the delivery function, with a focus on cost control, margin and resource efficiency
- Track programme profitability and flag commercial risk early to senior leadership
Client & Stakeholder Management
- Act as senior delivery point of contact for key clients, building trusted relationships at programme and executive level
- Manage escalations and ensure client expectations are set and met throughout the delivery lifecycle
Team Leadership
- Manage and develop the delivery team, building capability, accountability and a strong delivery culture
- Own workforce planning and capability development, building a flexible, multi-skilled team able to adapt to shifting commercial demand
- Set clear objectives, provide coaching and support career development for direct reports
- Ensure the team has the right structure, skills and tools to deliver at scale
Requirements
Skills required
- Proven track record leading delivery functions in telecoms, network infrastructure, or similar complex, programme-based environments
- Strong command of project/programme management disciplines (planning, scheduling, resourcing, RAID management)
- Experience building and interpreting delivery performance reporting and KPIs
- Demonstrated ability to drive process and performance improvement at scale
- Track record of budget/P&L ownership and commercial accountability for a delivery function
- Experience implementing quality assurance and delivery governance frameworks
- Strong people leadership skills, with experience managing and developing delivery teams and workforce planning
- Excellent client and stakeholder management skills, comfortable operating at programme and executive level
- Working knowledge of relevant H&S and industry compliance standards (e.g. NRSWA, CDM) where field/network build delivery is in scope