Hardware Store General Manager: Growth & Service Leader

Harper Finley; Newcastle West; On-site; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Performance bonuses

Staff discounts

Job summary

Harper Finley in Ireland's Newcastle West is seeking a General Manager for a busy hardware store to lead the branch with full operational responsibility. This is a senior, hands-on leadership role in a well‑established, family‑run business with clear growth opportunities.

You will drive external sales and key account management, lead staff, optimise the showroom, monitor KPIs, and ensure exceptional customer service while managing yard, warehousing and transport operations.

Qualifications

• 3+ years' experience in general management role within a similar environment
• Proven record of driving sales growth & profitability
• Excellent communication & leadership skills with a customer first approach
• Demonstrated ability to lead, motivate & develop teams
• Experience with building supply / DIY industry advantageous

Responsibilities

• External sales and key account management
• Leadership and management of all branch staff, including attendance, timekeeping, and disciplinary procedures.
• Development and optimisation of the showroom offering
• Effectively communicate KPIs to branch management and staff, providing clear direction, coaching, and performance management.
• Oversee operations to consistently deliver exceptional customer service and best in class sales practices.
• Full responsibility for yard, warehousing, and transport operations
• Oversee inventory management to ensure optimal stock levels
• Regular review and control of all cost inputs and overhead costs.
• Ensure adherence to all store health and safety requirements for both employees and customers

Job description

Harper Finley in Ireland's Newcastle West is seeking a General Manager for a busy hardware store to lead the branch with full operational responsibility. This is a senior, hands-on leadership role in a well‑established, family‑run business with clear growth opportunities.

You will drive external sales and key account management, lead staff, optimise the showroom, monitor KPIs, and ensure exceptional customer service while managing yard, warehousing and transport operations.