Guest Services Shift Manager — Elevate Break Experiences

Center Parcs group; Longford; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Free day passes

Staff discounts

Bonus scheme

Supportive team

Training

Job summary

Center Parcs Longford Forest is seeking a Guest Services Shift Manager to lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You’ll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.

The role requires strong customer service, leadership and organisational skills, with a willingness to work early mornings, weekends and bank holidays.

Qualifications

• Experience resolving escalated guest complaints.
• Excellent customer service and communication.
• Organised and tech‑savvy with strong relationship skills.

Responsibilities

• Oversee Guest Services operations and arrivals to ensure smooth daily processes
• Lead, coach and support the team
• Ensure compliance with company policies and high service standards.

Skills

Customer service

Leadership

Communication

Negotiation

Computer literacy

Organised

Job description

Center Parcs Longford Forest is seeking a Guest Services Shift Manager to lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You’ll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.

The role requires strong customer service, leadership and organisational skills, with a willingness to work early mornings, weekends and bank holidays.