Guest Services Shift Manager

Center Parcs group; Longford; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Free day passes

Staff discounts

Bonus scheme

Supportive team

Training

Job summary

Center Parcs Longford Forest is seeking a Guest Services Shift Manager to lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You’ll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.

The role requires strong customer service, leadership and organisational skills, with a willingness to work early mornings, weekends and bank holidays.

Qualifications

• Experience resolving escalated guest complaints.
• Excellent customer service and communication.
• Organised and tech‑savvy with strong relationship skills.

Responsibilities

• Oversee Guest Services operations and arrivals to ensure smooth daily processes
• Lead, coach and support the team
• Ensure compliance with company policies and high service standards.

Skills

Customer service

Leadership

Communication

Negotiation

Computer literacy

Organised

Job description

Guest Services Shift Manager

Longford Forest | €19.96 per hour

Be the difference between a good break and a great break

As Guest Services Shift Manager, you'll lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You'll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.

What you'll be doing

• Oversee Guest Services operations and arrivals to ensure smooth daily processes
• Resolve guest issues promptly while leading, coaching and supporting the team
• Maintain compliance with company policies and deliver consistent high-quality service

What's in it for you

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in-role training

Your working hours

• Full-time contract
• You will be contracted to work a guaranteed minimum of 150 hours over a 4-week period. You may be asked to work additional hours in line with operational requirements
• This role includes early mornings, evenings, weekends and bank holidays
• Premium rate of pay for hours worked on a Sunday

About you

• Skilled in resolving escalated guest complaints with professionalism
• Exceptional customer service, communication and negotiation abilities
• Proficient in computer literacy and highly organised
• Approachable and effective at building relationships across all levels

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

Sound like your kind of job?

Longford Forest, isn't easily reached by public transport: Plan Your Journey

Closing date: 23rd October 2026

At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process.