Guest Experience Cleaning Specialist

GEMINI ONE PTE. LTD.; Dublin; On-site; EUR 24,000 - 36,000; Full time

Job summary

GEMINI ONE PTE. LTD. is seeking a Hotel Cleanliness Expert to maintain the appearance and cleanliness of the entire hotel, delivering exceptional guest experiences through meticulous room and public space cleaning, stocking, and attending to guest requests.

You will follow safety, quality, and uniform standards while supporting front desk and engineering teams to ensure a seamless guest stay.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or housekeeping office directly for urgent repairs and preventative maintenance issues.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
• Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
• Conduct room cleaning according to Clean Matters specifics and guidelines
• Ensure to adhere to cleaning protocol of the hotel asper training and LSOP.
• Comply with quality assurance expectations and standards.
• Return cart to designated area at the end of shift and replenish all items required.
• Always maintain highest level of cleanliness of guestroom corridor as well as Heart of House pantries Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniformroom.
• Fold cleaned linen into designated size, either by handor using folding machine.
• Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
• Perform other reasonable duties as requested.

Job description

GEMINI ONE PTE. LTD. is seeking a Hotel Cleanliness Expert to maintain the appearance and cleanliness of the entire hotel, delivering exceptional guest experiences through meticulous room and public space cleaning, stocking, and attending to guest requests.

You will follow safety, quality, and uniform standards while supporting front desk and engineering teams to ensure a seamless guest stay.