Guest Experience Champion

GEMINI ONE PTE. LTD.; Dublin; Presencial; EUR 17.000 - 22.000; Jornada completa

Descripción de la vacante

GEMINI ONE PTE. LTD. is seeking a Guest Experience Expert to support guests throughout their stay, coordinating with multiple departments and delivering a seamless, high-quality service experience.

You will handle requests, provide information on local attractions, and ensure every interaction reflects professionalism and warmth. Responsibilities include answering guest inquiries by phone, email, or in person, recording requests, and guiding guests to appropriate services while maintaining

Formación

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Answer, record, and process all guest requests via telephone, email, chat, and mobile communication devices.
• Log all guest requests or issues into computer systems and coordinate with the appropriate department.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Assist guests with accessing internet and guestroom entertainment.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

GEMINI ONE PTE. LTD. is seeking a Guest Experience Expert to support guests throughout their stay, coordinating with multiple departments and delivering a seamless, high-quality service experience.

You will handle requests, provide information on local attractions, and ensure every interaction reflects professionalism and warmth. Responsibilities include answering guest inquiries by phone, email, or in person, recording requests, and guiding guests to appropriate services while maintaining