Guest Experience Steward – Hotel Housekeeping Pro

GEMINI ONE PTE. LTD.; Dublin; On-site; EUR 24,000 - 30,000; Full time

Job summary

GEMINI ONE PTE. LTD. seeks Hotel Cleanliness Experts to maintain the appearance and cleanliness of the hotel, delivering a memorable guest experience through attentive housekeeping.

You will clean guest rooms and public spaces, stock supplies, and respond to guest requests with professionalism and courtesy. You will follow safety protocols, adhere to brand standards, and work collaboratively with Front Desk and Engineering to support smooth operations and a safe, welcoming environment for all

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or housekeeping office directly for urgent repairs and preventative maintenance issues.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
• Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
• Conduct room cleaning according to Clean Matters specifics and guidelines.
• Ensure to adhere to cleaning protocol of the hotel asper training and LSOP.
• Comply with quality assurance expectations and standards.
• Return cart to designated area at the end of shift and replenish all items required.
• Always maintain highest level of cleanliness of guestroom corridor as well as Heart of House pantries Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniformroom.
• Fold cleaned linen into designated size, either by handor using folding machine.
• Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
• Perform other reasonable duties as requested.
• Check that all appliances are present in the room andin working order (e.g., hair dryer, TV, remote, microwave).
• Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
• Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
• Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
• Limit access to guest rooms while cleaning by following departmental procedures.
• Remove trash, dirty linen, and room service items fromroom and balcony/patio.
• Replace dirty linens (e.g., sheets, pillowcases) andterry (e.g., towels, bathrobes) with clean items, following correct bed makingand folding standards.
• Refill Honor Bar and record usage as per hotel specificLSOP. Remove used IRD trays from the guest rooms to the HOH pantry.
• Replace guest amenities andsupplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues,coffee, printed materials, and laundry bags according to standards.
• Conduct special periodiccleaning task as assigned by HSK supervisor. Report missing hotel/resortproperty and damages to room to manager/supervisor.
• Ensure guestroom, public areas/bathrooms, restaurants, fitness center, pool area, offices are cleaned and maintained as per quality standards.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Immediately report any guest incidents to manager onduty if observed while at work. Support all co-workers and treat them with dignity and respect.
• Do not use personal cell phone in public areas whilst on duty
• Complete appropriate safety training and certifications to perform work tasks.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work-related accidents, or other injuriesimmediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow anylocal Training requirements & Guidance
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Support all co-workers and treat them with dignity and respect.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.

Job description

GEMINI ONE PTE. LTD. seeks Hotel Cleanliness Experts to maintain the appearance and cleanliness of the hotel, delivering a memorable guest experience through attentive housekeeping.

You will clean guest rooms and public spaces, stock supplies, and respond to guest requests with professionalism and courtesy. You will follow safety protocols, adhere to brand standards, and work collaboratively with Front Desk and Engineering to support smooth operations and a safe, welcoming environment for all