Guest Relations Manager

Sheraton Athlone Hotel; Athlone, Athlone and Bigmeadow; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Fitness access

Meals during shifts

Free on-site parking

Staff discounts

Marriott rate discounts

Exclusive offers

Employee of the Month

Sports & Social Club

Job summary

The Sheraton Athlone Hotel is seeking a Guest Relations Manager to lead guest experiences at our busy property. You will supervise management shifts, coordinate events, and collaborate with the management team to resolve guest issues while maintaining Marriott standards of service.

We value flexibility, passion, honesty and excellence, and offer opportunities for growth within an internationally branded environment and supportive Hodson Bay Group culture.

Qualifications

• Minimum of 1 year in a comparable role within hospitality.
• High proficiency in both written and spoken English.
• Exceptional interpersonal abilities.
• Strong organisational and communication skills.

Responsibilities

• Undertake managerial tasks in line with established standards.
• Lead management shifts and oversee all relevant activities.
• Ensure seamless operations across all departments.
• Manage and coordinate functions and conferences at the hotel.
• Interface effectively with guests and management to resolve complaints.
• Uphold the highest standards of customer service at all times.
• Assist in staff training as required.
• Contribute to Health and Safety measures for staff and guests.
• Administer emergency and safety procedures, such as fire drills.

Skills

Hospitality experience

English proficiency

Interpersonal skills

Organisational skills

Job description

The Sheraton Athlone Hotel, a member of the Hodson Bay Group, invites applications for the role of Guest Relations Manager. We offer an enriching work environment and the chance to collaborate with a dedicated team, as we are affiliated with an International Brand. If you are someone who embodies qualities like flexibility, passion, honesty, and excellence, we'd like to hear from you.

Key Responsibilities

• Undertake managerial tasks in accordance with established standards.
• Lead management shifts, overseeing all relevant activities.
• Ensure seamless operations across all departments.
• Manage and coordinate functions and conferences hosted at the hotel.
• Interface effectively with guests and the management team to resolve complaints swiftly.
• Uphold the highest standards of customer service at all times.
• Assist in staff training as required.
• Contribute to Health and Safety measures for staff, guests, and other individuals on the premises.
• Administer emergency and safety procedures, such as fire drills.

Benefits

• Access to Sheraton Fitness facilities
• Meals during work hours
• Free on-site parking while on duty
• Staff discounts at our Spa facility
• Exclusive Rate Discounts at over 10,000 Marriott International properties in 146 countries and territories
• Hodson Bay Group exclusive offers
• Additional motivational incentives including Employee of the Month
• Active Sports & Social Club

Qualifications and Experience

• Minimum of 1 years' experience in a comparable role in the Hospitality sector
• High proficiency in both written and spoken English
• Exceptional interpersonal abilities
• Strong organisational and communication skills

As part of the Hodson Bay Group-proudly holding Gold certification in Failte Ireland's Employer Excellence Programme, Silver accreditation from Investors in Diversity, and recently recognised as one of Ireland's Happiest Workplaces for 2025 in association with The Sunday Times-the Sheraton Athlone Hotel is committed to fostering a culture of growth, opportunity, and continuous development for driven and ambitious team members.

We prioritise fostering a people-centric culture where mutual respect and trust create a thriving work atmosphere.

Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team and we will be happy to make the necessary arrangements.