Guest Experience & Events Manager

Sheraton Athlone Hotel; Athlone, Athlone and Bigmeadow; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Fitness access

Meals during shifts

Free on-site parking

Staff discounts

Marriott rate discounts

Exclusive offers

Employee of the Month

Sports & Social Club

Job summary

The Sheraton Athlone Hotel is seeking a Guest Relations Manager to lead guest experiences at our busy property. You will supervise management shifts, coordinate events, and collaborate with the management team to resolve guest issues while maintaining Marriott standards of service.

We value flexibility, passion, honesty and excellence, and offer opportunities for growth within an internationally branded environment and supportive Hodson Bay Group culture.

Qualifications

• Minimum of 1 year in a comparable role within hospitality.
• High proficiency in both written and spoken English.
• Exceptional interpersonal abilities.
• Strong organisational and communication skills.

Responsibilities

• Undertake managerial tasks in line with established standards.
• Lead management shifts and oversee all relevant activities.
• Ensure seamless operations across all departments.
• Manage and coordinate functions and conferences at the hotel.
• Interface effectively with guests and management to resolve complaints.
• Uphold the highest standards of customer service at all times.
• Assist in staff training as required.
• Contribute to Health and Safety measures for staff and guests.
• Administer emergency and safety procedures, such as fire drills.

Skills

Hospitality experience

English proficiency

Interpersonal skills

Organisational skills

Job description

The Sheraton Athlone Hotel is seeking a Guest Relations Manager to lead guest experiences at our busy property. You will supervise management shifts, coordinate events, and collaborate with the management team to resolve guest issues while maintaining Marriott standards of service.

We value flexibility, passion, honesty and excellence, and offer opportunities for growth within an internationally branded environment and supportive Hodson Bay Group culture.