Guest Experiences Administrator

Red Carnation Hotels Ltd.; Ireland; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Training opportunities

Discounted accommodation rates

Staff appreciation events

Local discounts

Job summary

Ashford Castle, Ireland’s only double Forbes Five-Star hotel, is seeking a Guest Experiences Administrator to deliver exceptional guest service and coordinate closely with Reception, Concierge and Reservations. You will pre-arrange bespoke plans, inform guests about services, and ensure Opera reflects guest itineraries.

Join a professional, welcoming team at a historic luxury property renowned for its Forbes distinctions and five-star experiences.

Qualifications

• Self-motivated and standards-driven in a fast-paced environment.

Responsibilities

• Email guests prior to arrival to prepare a bespoke plan for their stay.
• Communicate hotel information to guests on all services and offerings.
• Update Opera to reflect guest’s plans.
• Keep up to date with hotel dining, Spa and related services.
• Communicate with third party activity suppliers for up-to-date information.
• Work closely with Reception, Concierge and Reservations.

Skills

Self-motivated

Fluent English

Communication skills

Interpersonal skills

Organisational skills

Customer service

Flexible

Work under pressure

Forbes standards

Innovative/adaptable

Legally eligible to work in Ireland

Tools

Opera

Job description

We are currently recruiting a highly organised Guest Experiences Administrator with the ability to beprofessional and communicate courteously and efficiently with guests andcolleagues alike.We are looking for a service driven individual to joinour five-star team. This is a fantastic opportunity to either begin or continueyour career in Irelands only double Forbes Five Star hotel. Working with aprofessional and welcoming team you will be part of creating Ashford momentsfor our guests and colleagues with your main duties including:

• Emailingguests prior to arrival to prepare a bespoke plan for their stay.
• Communicatehotel information to guests, to fully inform on all services and offeringsavailable.
• UpdateOpera to reflect guest’s plans.
• Keepup to date with hotel dining, Spa and so forth, this information willinstil confidence with our guests in the services we offer.
• Communicatewith all third party activity suppliers to have up to date informationregarding activities and services they provide.
• Workclosely with Reception, Concierge and Reservations.

The ideal candidate for theGuestExperiences Administratorshould:

• Self-motivatedand standards-driven, with the ability to thrive in a fast-pacedenvironment.
• Afluent English speaker who maintains high personal standards and embracesthe challenges of working in Ireland's most luxurious hotel.
• Excellentcommunication and interpersonal skills.
• Strongorganisational abilities with a talent for prioritising tasks effectively.
• Acommitment to delivering quality guest service.
• Apeople-oriented individual with the drive and potential to grow within ourdynamic, service-driven environment.
• Flexible,willing to work within the Rooms Division department when needed,including front-of-house and estate duties.
• Capableof handling high-pressure situations and busy periods with composure.
• Knowledgeableabout Forbes 5-star standards.
• Usinginnovative, adaptable, and flexible in approach.
• Legallyeligible to work in Ireland.

Who are we?

Join Ashford Castle and become part of a legendary story. AsIreland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is atrue icon of Irish heritage and a proud member of the Red Carnation HotelCollection. Beyond its grand stone gates lies an unforgettable experience. Oncehome to the Guinness family, this 800-year-old castle offers award-winningluxury, exceptional dining, a world-class spa, and a passionate team dedicatedto creating unforgettable moments. Voted No. 1 Resort Hotel in the UK &Ireland by Travel + Leisure and proud to have retained the Forbes Five-Staraward in 2025.

What's in it for you?

• Professional,award winning training and development opportunities.
• Discountedaccommodation rates with Red Carnation Hotel Collection.
• AnnualStaff Appreciation Party and other Employee Recognition Events.
• Discountedrates with many local businesses and third-party service providers(including Estate Activities).
• Heavilysubsidised accommodation (subject to availability).
• Complimentarydry cleaning of business attire.
• Recommendfriend and family bonus scheme.
• Twopaid volunteering days each year.
• Holidayallowance increasing with length of service up to 25 days.
• Hotelbased recognition incentives.
• Freeaccess to Employee Assistance Programme.

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successfulcandidate must also be legally eligible to work in Ireland.

For Red Carnation's privacy notice, click here . For Harri’s privacy notice click here