Spa Receptionist

Ashford Castle - part of The Red Carnation Hotel Collection; Connacht; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Professional training and development

Discounted accommodation rates

Employee recognition events

Meal on duty

Dry cleaning of work attire

Two volunteering days per year

Holiday allowance up to 25 days + bank

Assistance program access

Job summary

Ashford Castle is seeking a polished Spa Receptionist to join our Forbes Five-Star Spa team. You will be the first point of contact for guests, delivering a seamless and personalised experience from arrival to departure with warmth and professionalism.

As part of The Red Carnation Hotel Collection, you will operate in a luxury environment with excellent training, staff benefits, and opportunities to grow within the group.

Qualifications

• Experience in luxury hospitality environments.
• Strong guest service skills and attention to detail.
• Excellent communication and organisational abilities.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring flawless arrival and departure.
• Manage appointments, bookings, enquires, and guest requests accurately.
• Provide knowledge on spa treatments, facilities, and retail products.
• Maintain high standards of presentation, cleanliness, and Forbes Five-Star service protocols at reception.
• Handle payments, guest correspondence, and administrative duties with discretion.

Skills

Luxury hospitality

Guest service excellence

Communication skills

Job description

The Spa at Ashford Castle*****

Ashford Castle is seeking a polished, professional, and guest-focused Spa Receptionist to join our award-winning Spa team. As the first point of contact for our guests, you will help create a seamless and personalised spa experience from arrival to departure. Working within a Forbes Five-Star environment, you will deliver exceptional service with warmth, professionalism, and attention to detail, ensuring every guest feels genuinely cared for.

Why Join The Spa at Ashford Castle?

The Spa at Ashford Castle is a Forbes Five-Star Spa, internationally recognised for its excellence in luxury hospitality and guest experience. This is an exciting opportunity to develop your career in one of Ireland's most prestigious destinations, where high standards, attention to detail, and a passion for service are at the heart of everything we do. As part of the award-winning Red Carnation Hotel Collection, you'll have the opportunity to grow within a company renowned for its commitment to both guests and employees.

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Heavily subsidised staff accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days + public holidays.
• Hotel based recognition incentives.
• Free access to Employee Assistance Programme.

Key Responsibilities of a Spa Receptionist:

• Welcome guests with warmth and professionalism, ensuring a flawless arrival and departure experience.
• Manage appointments, bookings, enquiries, and guest requests accurately and efficiently.
• Provide expert knowledge of spa treatments, facilities, and retail products.
• Maintain the highest standards of presentation, cleanliness, and Forbes Five-Star service protocols at reception.
• Handle payments, guest correspondence, and administrative duties with accuracy and discretion.

About You:

We are looking for someone who is passionate about luxury hospitality and takes pride in delivering outstanding guest service.

You will have:

• Previous experience in a luxury hotel, spa, or reception environment.
• Excellent communication and organisational skills.
• A professional, polished, and friendly manner.
• Exceptional attention to detail and a proactive approach.
• The ability to work collaboratively as part of a high-performing team.
• A genuine passion for creating memorable guest experiences.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.