Retail Assistant

The Red Carnation Hotel Collection; Cong; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Professional training and development

Discounted accommodation rates

Annual staff events

Discounts with local businesses

Subsidised accommodation

Free meals on duty

Dry cleaning of attire

Volunteer days

Holiday allowance up to 25 days

Employee Assistance Programme

Job summary

Ashford Castle is inviting applications for a Retail Assistant at Mrs. Tea's on site. The role focuses on delivering exceptional guest service and supporting retail operations within Ireland's premier luxury hotel.

The ideal candidate will bring experience in luxury hospitality, strong English communication, and a flexible, reliable approach to work across weekdays and weekends.

Qualifications

• Previous experience in a similar role within a four or five star hotel is a plus.
• Possess strong organisational skills.
• Communicate effectively in English.
• Be eligible to work in Ireland.
• Be positive, punctual & reliable and available to work anytime, anyday of the week.

Responsibilities

• Provide guests with the highest levels of personal care and attention in line with 5-star standards.
• Assist shoppers with purchases and services onsite and handle queries.
• Restock merchandise, tag prices and participate in stock takes.
• Carry out cleaning duties to keep the retail outlet clean and tidy.
• Prepare and serve food and beverages onsite according to standards.
• Familiarise with department SOPs and implement them consistently.
• Manage cash and payment systems according to company policies at all times.

Skills

Customer service

English communication

Punctual & reliable

Organisational skills

Job description

We are currently recruiting for an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea's at Ashford Castle.

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Key responsibilities of the Retail Assistant will include:

• Ensure that you provide each guest with the highest levels of personal care and attention in accordance with 5 star expectations and RCH standards.
• Support, assist & advise shoppers in making purchases and availing of services onsite, managing any queries as they arise.
• Restocking of merchandise, price tagging and assisting with stock taking exercise as required
• Carry out cleaning duties, ensuring the retail outlet is clean and tidy in accordance with health & safety and hygiene standards.
• Prepare and serve food and beverages as required onsite in accordance with departmental/hotel standards.
• To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently efficiently and professionally.
• Manage cash and payment systems in accordance with company procedures and policies, at all times

The ideal candidate for the Retail Assistants position should:

• Previous experience in a similar role within a four or five star hotel is a plus.
• Possess strong organisational skills.
• Communicate effectively in English.
• Be eligible to work in Ireland.
• Be positive, punctual & reliable and availa ble to work anytime, anyday of the week.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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