Guest Experience Supervisor – Front Office Lead

Hilton; Dublin; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Travel discounts

Team Member Gym

Discounted Conrad rates

Learning & development access

30 days holidays + service days

Paid maternity/paternity leave

Job summary

Conrad Dublin, a 5-star Hilton Luxury property, is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences.

You'll lead the front office team, manage shifts, resolve guest issues, and drive lobby flow and special projects, contributing to Hilton's award-winning culture and hospitality excellence.

Join us to help create moments of warmth and light for every guest while advancing your career in a world-class luxury hotel environment.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Job description

Conrad Dublin, a 5-star Hilton Luxury property, is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences.

You'll lead the front office team, manage shifts, resolve guest issues, and drive lobby flow and special projects, contributing to Hilton's award-winning culture and hospitality excellence.

Join us to help create moments of warmth and light for every guest while advancing your career in a world-class luxury hotel environment.