Front Office Supervisor

Hilton; Dublin; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Travel discounts

Team Member Gym

Discounted Conrad rates

Learning & development access

30 days holidays + service days

Paid maternity/paternity leave

Job summary

Conrad Dublin, a 5-star Hilton Luxury property, is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences.

You'll lead the front office team, manage shifts, resolve guest issues, and drive lobby flow and special projects, contributing to Hilton's award-winning culture and hospitality excellence.

Join us to help create moments of warmth and light for every guest while advancing your career in a world-class luxury hotel environment.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Job description

Job Identification: 223300

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary Competitive

Exceptional Hospitality Starts with You

As a Front Office Supervisor at Conrad Dublin, you're not just supervising daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.

Conrad is Empowering and Bold

Benefits

Working for Hilton means you are joining an international company with more than 9000 hotels across the globe with countless benefits & career development opportunities such as:

• Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends

• Team Member Gym - a dedicated team member gym with free access 7 days a week

• Benefit - Discounted rates for Conrad Team members across a wide range of retailers

• Development - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor

• Holidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days

• Maternity & Paternity - Paid leave for those who qualify

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery

• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback

• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues

• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

• Manage special projects: Lead department initiatives or ad-hoc assignments

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay we're a great place to work.