Guest Experience Porter — Meetings & Events

Talbot Hotel Clonmel; Clonmel; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Best Places to Work in Hospitality 202

Talbot Fit Membership

Free parking

Staff meals

Friends and Family Rates

Training and Development Opportunities

Contributory pension scheme

Company Life Insurance Scheme

Job summary

Talbot Hotel Clonmel is recruiting an experienced Porter to join our growing team. You will ensure guests receive a warm, memorable welcome and anticipate their needs while maintaining high levels of service and four-star standards.

Role includes setting up meeting rooms, liaising with front office, delivering room service when required, and supporting other departments as needed. We value professionalism, energy efficiency, and customer relations.

Qualifications

• Ideally 1+ years' experience in a similar role.
• Excellent command of the English language.

Responsibilities

• Arrive for work on time in proper uniform.
• Adhere to the company's Clocking Procedure.
• Maintain a high standard of personal hygiene and grooming.
• Set up, break down and reset meeting rooms according to weekly function sheets.
• Liaise with front office regarding client requirements.
• Set up and deliver room service requests when required.
• Assist other departments as needed and according to company standards.
• Follow hygiene regulations and health and safety rules.
• Oversee upkeep of public and staff areas.
• Anticipate guest needs at all times.
• Upsell Talbot products and services where possible.
• Report incidents and safeguard hotel money, goods and assets.
• Maintain energy efficiency within the hotel.
• Establish good working relationships with staff and management.
• Participate in training programmes when requested.
• Deal with customer complaints efficiently and professionally.
• Be present and punctual for in-house/external training.

Skills

English proficiency

Job description

Talbot Hotel Clonmel is recruiting an experienced Porter to join our growing team. You will ensure guests receive a warm, memorable welcome and anticipate their needs while maintaining high levels of service and four-star standards.

Role includes setting up meeting rooms, liaising with front office, delivering room service when required, and supporting other departments as needed. We value professionalism, energy efficiency, and customer relations.