Conference & Banqueting Porter

Talbot Hotel Clonmel; Clonmel; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Best Places to Work in Hospitality 202

Talbot Fit Membership

Free parking

Staff meals

Friends and Family Rates

Training and Development Opportunities

Contributory pension scheme

Company Life Insurance Scheme

Job summary

Talbot Hotel Clonmel is recruiting an experienced Porter to join our growing team. You will ensure guests receive a warm, memorable welcome and anticipate their needs while maintaining high levels of service and four-star standards.

Role includes setting up meeting rooms, liaising with front office, delivering room service when required, and supporting other departments as needed. We value professionalism, energy efficiency, and customer relations.

Qualifications

• Ideally 1+ years' experience in a similar role.
• Excellent command of the English language.

Responsibilities

• Arrive for work on time in proper uniform.
• Adhere to the company's Clocking Procedure.
• Maintain a high standard of personal hygiene and grooming.
• Set up, break down and reset meeting rooms according to weekly function sheets.
• Liaise with front office regarding client requirements.
• Set up and deliver room service requests when required.
• Assist other departments as needed and according to company standards.
• Follow hygiene regulations and health and safety rules.
• Oversee upkeep of public and staff areas.
• Anticipate guest needs at all times.
• Upsell Talbot products and services where possible.
• Report incidents and safeguard hotel money, goods and assets.
• Maintain energy efficiency within the hotel.
• Establish good working relationships with staff and management.
• Participate in training programmes when requested.
• Deal with customer complaints efficiently and professionally.
• Be present and punctual for in-house/external training.

Skills

English proficiency

Job description

Talbot Hotel Clonmel, part of the Talbot Collection are currently recruiting for an experienced Porter to join our growing team.

Talbot Collection are one of the Best Places to Work in Hospitality 2026 as awarded by the Great Place to Work. Come experience it for yourself and join our team.

Overall Job Purpose

To ensure that all guests receive a warm, memorable and personalised welcome. Ensuring that guest needs are anticipated and any requests are actioned. Complete tasks accurately and within given deadlines.

Role Specific Duties

• To arrive for work on time and in proper uniform.
• To adhere to the company's Clocking Procedure
• To ensure a high standard of personal hygiene and grooming.
• To ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets;
• To liaise with front office regarding all aspects of client's requirements
• To set up and deliver room service requests when required
• Assist other departments as and when required and according to company standards.
• Follow rigidly and observe all hygiene regulations.
• Oversee the general upkeep of public & staff areas
• To anticipate guest needs at all times
• To carry out our customer relations policy ensuring that we maintain 4 Star standards.
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005.
• To report and where possible take action on incidents of accidents or damage in the Hotel.
• To familiarise and adhere to Company Policies and procedures as outlined in your staff handbook.
• To ensure that necessary steps are taken to safeguard Company money, goods, and assets.
• To report any customer comments to Management.
• To be proactive in maintaining energy efficiency within the Hotel.
• To establish and maintain a good working relationship with other members of staff and Management at all times.
• To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
• To deal with customer complaints in an efficient and professional manner and to notify Management of these.
• To upsell the Company products and services where possible.
• Any other sundry task not mentioned but within the scope of the job

Additional Duties

• To ensure excellent customer service at all times in line with the Talbot Collection Customer Service Programme, 'Empower Your Excellence', recognising that you are an 'Ambassador' of the Talbot Collection at all times;
• To ensure professionalism and integrity at all times when communicating with both internal and external guests;
• To make certain that the four star standard of the hotel is portrayed in all your actions and dealings with internal and external guests alike;
• To establish and maintain a good working relationship with your colleagues and management at all times;
• To have total product knowledge of each properties services and facilities, and a complete knowledge of Talbot Collections product offering as a whole;
• To familiarise and adhere to company policies and procedures as outlined in the staff handbook;
• To be present and punctual for all in-house/external training programmes when requested;
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
• To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
• To be proactive in maintaining energy efficiency within the Hotel;
• To comply with all policies and directives of the Collection;
• Any other sundry task not mentioned but within scope of the job.

Requirements

• Ideally 1+ years' experience in a similar role.
• Excellent command of the English language.

What do we offer

• One of the Best Places to Work in Hospitality 2025 as awarded by the Great Place Work
• Join a company and culture that put their team first
• Training and Development Opportunities - we invest in our people
• Being part of a progressive & growing company.
• Contributory company pension scheme.
• Company Life Insurance Scheme
• Free parking
• Complimentary Talbot Fit Membership
• Staff meals
• Friends and Family Rates

Talbot Hotel Clonmel is an equal opportunities employer