Guest Experience Lead — Tech‑Enabled Front Desk

Sonder Hospitality Ireland Limited; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible vacation

Wellness and volunteering days

Annual credits and discounts for Sonder stays

Job summary

Sonder Hospitality Ireland Limited is looking for a Front Desk Hospitality Agent who will be the face of Sonder, delivering an exceptional first impression for guests and partners. You will guide guests through our tech-enabled experience, resolve issues, and maintain a welcoming atmosphere.

The ideal candidate has experience in hospitality, is personable and problem-solving, and possesses strong computer skills. The role offers competitive compensation and a range of benefits including medical insurance and flexible vacation.

Qualifications

• Experience in hospitality, restaurants, or customer-facing roles.
• Personable, service-mindful, and positive attitude.
• Strong computer literacy and ability to handle multiple applications.
• Physical ability to stand, lift, or carry up to 50lb.

Responsibilities

• Guide guests through the Sonder app and self-service features.
• Communicate with guests to anticipate and address needs.
• Own guest interactions to find resolutions.
• Maintain cleanliness and organization of guest-facing areas.

Skills

Customer service experience

Problem-solving skills

Communication skills

Computer literacy

Organized and detail-oriented

Ability to work independently

Flexibility

Job description

Sonder Hospitality Ireland Limited is looking for a Front Desk Hospitality Agent who will be the face of Sonder, delivering an exceptional first impression for guests and partners. You will guide guests through our tech-enabled experience, resolve issues, and maintain a welcoming atmosphere.

The ideal candidate has experience in hospitality, is personable and problem-solving, and possesses strong computer skills. The role offers competitive compensation and a range of benefits including medical insurance and flexible vacation.