Guest Experience Host — Meals on Duty, Luxury Hotel & Spa

The-Heritage; Killenard; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Meals provided on duty

Employee Assistance Programme

Discounted rates in other FBD hotels

Learning and development opportunities

Job summary

The Heritage in Killenard, Co. Laois, Ireland, is seeking an experienced Host to join our luxury hotel and spa team. This on-site role requires a passion for hospitality and delivering exceptional guest experiences in a fast-paced setting.

You will warmly welcome guests, manage waiting lists, handle reservations by phone, email, or in person, and communicate menu details clearly to guests. A welcoming, professional demeanor is essential.

Qualifications

• Experience in Food and Beverage hospitality is preferred.
• Ability to manage peak times with professionalism.
• Strong guest-service orientation and communication skills.

Responsibilities

• Welcome and greet guests upon arrival, creating a warm first impression.
• Maintain an accurate waiting list during busy service periods.
• Manage restaurant reservations in person, by phone and via email.
• Respond to guest inquiries promptly with accurate information and courtesy.
• Demonstrate comprehensive knowledge of the menu and ingredients.
• Communicate menu items clearly to guests and explain preparation methods.
• Allocate seating to balance workload and ensure smooth service.
• Assist with other restaurant roles when needed.

Skills

Guest service

Reservation management

Menu knowledge

Communication

Job description

The Heritage in Killenard, Co. Laois, Ireland, is seeking an experienced Host to join our luxury hotel and spa team. This on-site role requires a passion for hospitality and delivering exceptional guest experiences in a fast-paced setting.

You will warmly welcome guests, manage waiting lists, handle reservations by phone, email, or in person, and communicate menu details clearly to guests. A welcoming, professional demeanor is essential.