Guest Experience Host – Luxury Hotel & Spa

The Heritage; Killenard; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Health Club membership

Meals provided on duty

Discounts on Home, Travel and Car Ins.

Job summary

The Heritage in Ireland is seeking an experienced Host to join our team. This role suits a passionate Food and Beverage professional who thrives in a fast-paced environment while delivering the highest level of guest service.

As a Host, you will warmly welcome guests, manage waiting lists, handle reservations, and communicate menu details clearly to ensure a memorable dining experience for every guest.

Responsibilities

• Welcome and greet guests upon arrival, ensuring a warm, professional first impression.
• Manage and maintain an accurate waiting list during busy service periods, keeping guests informed of anticipated waiting times.
• Handle and coordinate restaurant reservations efficiently, both in person, over the telephone and via email.
• Respond to guest enquiries promptly and professionally across in-person, telephone and email communications, providing accurate information and a high standard of customer service.
• Demonstrate comprehensive knowledge of the menu.
• Communicate menu items, ingredients, and preparation methods accurately and confidently to guests.
• Manage guest seating efficiently by allocating guests evenly across designated sections to ensure a balanced workload and a smooth service experience for both guests and team members.
• Comfortable assisting with any other role within the restaurant when necessary.

Job description

The Heritage in Ireland is seeking an experienced Host to join our team. This role suits a passionate Food and Beverage professional who thrives in a fast-paced environment while delivering the highest level of guest service.

As a Host, you will warmly welcome guests, manage waiting lists, handle reservations, and communicate menu details clearly to ensure a memorable dining experience for every guest.