Guest Experience Host – Front of House (Day Shift)

Ballyfin Demesne; Ballyfin; On-site; EUR 26,000 - 34,000; Full time

Job summary

Ballyfin Demesne in Ireland invites an outgoing Front of House professional to deliver exceptional guest service at a 5 star luxury property, acting as the welcoming face for guests throughout their stay.

This full-time permanent role operates 5 days over 7 with three shift patterns between 8am and 8pm and occasional night cover. You will greet guests, handle luggage, assist with room directions, answer calls, and help maintain all public areas and events across the Demesne.

Responsibilities

• Welcome our guests on the steps of the House as they arrive
• Meet and greet our guests
• Responsible for guest luggage and parking of expensive vehicles
• Responsible to assist guests to their allocated rooms
• To have an almost constant presence in the public areas and entrance hall
• Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately
• Offering the best possible advice to guests on the House and Demesne and complete daily house tours
• Assisting guests with all Demesne activities
• Issuing and maintaining all sports equipment and golf buggies
• Restocking, cleaning and maintaining all public fireplaces
• Keeping public areas tidy and checking on guests without intruding on their privacy
• Helping other departments when necessary
• Conversing with guests, providing information and directing them as required

Job description

Ballyfin Demesne in Ireland invites an outgoing Front of House professional to deliver exceptional guest service at a 5 star luxury property, acting as the welcoming face for guests throughout their stay.

This full-time permanent role operates 5 days over 7 with three shift patterns between 8am and 8pm and occasional night cover. You will greet guests, handle luggage, assist with room directions, answer calls, and help maintain all public areas and events across the Demesne.