Day Porter

Ballyfin Demesne; Leinster; On-site; EUR 34,000 - 50,000; Full time

Job summary

Ballyfin Demesne is seeking an exceptional Front of House Butler to deliver world-class service in a dynamic luxury setting in Ireland. You will engage with guests, manage arrivals, and guide them through the Demesne to create memorable experiences.

This full-time role covers 5 over 7 days with shifts from 8am to 8pm, with occasional night work for cover. A passion for hospitality and meticulous attention to detail are essential.

Qualifications

• Excellent customer service and communication skills.
• Outgoing, charismatic with strong attention to detail.
• Experience in luxury hospitality or front-of-house roles is preferred.

Responsibilities

• Welcome our guests on the steps of the House as they arrive.
• Meet and greet our guests and assist with luggage and parking of vehicles.
• Help guests to their allocated rooms and maintain a presence in public areas.
• Answer the house telephone courteously and pass messages accurately.
• Provide advice about the House and Demesne and conduct daily house tours.
• Assist guests with all Demesne activities and equipment.
• Restock, clean and maintain public fireplaces; keep areas tidy.
• Coordinate with other departments when necessary and direct guests as required.

Skills

Exceptional Customer Service

Charisma

Exceptional Attention to Detail

Job description

Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide.The Ballyfin Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 ye

Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide.The Ballyfin Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 ye Show more

Skills and attributes

• Exceptional Customer Service
• Charisma
• Exceptional Attention to Detail

Description

This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communciation with our guests.

This is a Full time permanent position, 5 over 7 days, Shift work. 3 shift patterns available spanning the hours of 8am - 8pm. Occasional night work for cover.

The duties include (but are not limited to:)

• Welcome our guests on the steps of the House as they arrive
• Meet and greet our guests
• Responsible for guest luggage and parking of expensive vehicles
• Responsible to assist guests to their allocated rooms
• To have an almost constant presence in the public areas and entrance hall.
• Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
• Offering the best possible advice to guests on the House and Demesne and complete daily house tours
• Assisting guests with all Demesne activities.
• Issuing and maintaining all sports equipment and golf buggies.
• Restocking, cleaning and maintaining all public fireplaces
• Keeping public areas tidy and checking on guests without intruding on their privacy.
• Helping other departments when necessary
• Conversing with guests, providing information and directing them as required.

If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty - then we want to hear from you.

Meet the Butler Team

Ballyfin Demesne

Our elite butler team deliver bespoke, world-class service and create unforgettable moments for our most distinguished guests.

Ballyfin Demesne is an Equal Opportunity Employer