Guest Experience Concierge

Hospitaliti; Thomastown; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee meal

Complimentary gym access

Parking

International hotel discounts through,

Continuous Professional Development

Employee Assistance Program

Job summary

Mount Juliet Estate in Thomastown, Ireland, part of the Marriott Autograph Collection, seeks an At Your Service Agent to deliver exceptional guest experiences at the Front Office. You will handle guest requests, provide information about the estate, and coordinate with hotel departments to uphold Marriott brand standards.

Experience in Front Office or guest services is preferred. Excellent English, strong communication, and teamwork are essential for this role.

Qualifications

• Previous Front Office or guest services experience is preferred.
• Excellent English language skills, both written and spoken.
• Strong customer service and communication abilities.
• Ability to work well under pressure and in a team.

Responsibilities

• Serve as the primary contact for guest requests via phone and email.
• Provide accurate information about the estate, facilities, dining, and activities.
• Coordinate with hotel departments to ensure seamless service delivery.
• Maintain records of guest requests and follow up as needed.
• Support front office duties and assist the broader team.

Skills

Front Office Experience

Customer Service

English Proficiency

Team Player

Under Pressure

Tools

Opera PMS

Marsha PMS

Job description

Mount Juliet Estate in Thomastown, Ireland, part of the Marriott Autograph Collection, seeks an At Your Service Agent to deliver exceptional guest experiences at the Front Office. You will handle guest requests, provide information about the estate, and coordinate with hotel departments to uphold Marriott brand standards.

Experience in Front Office or guest services is preferred. Excellent English, strong communication, and teamwork are essential for this role.