Full-Time Receptionist

Hospitaliti; Thomastown; On-site; EUR 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Job summary

Mount Juliet Estate in Thomastown, Ireland, is seeking a Full-Time Receptionist to join the Front Office team. You will welcome guests, manage check-ins/outs, handle reservations by phone or email, and prepare guest bills while processing payments.

Reporting to the Front of House Manager, you will provide information, handle queries and resolve complaints to ensure a superb guest experience. This is a 5* luxury setting with ongoing training and development opportunities.

Qualifications

• Minimum 6 months in a receptionist role.
• Experience in Opera beneficial but not essential.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use email and booking systems.
• Good team working skills.
• A friendly and welcoming approach.
• High standards of dress and presentation.
• Fluent level of English and eligible to work in Ireland.

Responsibilities

• Welcome guests at the hotel reception and assist with check-in and check-out.
• Take reservations by telephone or email and assist with billing and payments.
• Provide information to guests and handle queries and complaints.
• Maintain a tidy reception area and support general office duties.
• Ensure accurate reservations processing and prompt communication with relevant teams.

Skills

Interpersonal skills

Telephone etiquette

Administrative skills

Fluent English

Tools

Opera

Booking systems

Job description

Mount Juliet Estate is hiring through Hosco in Thomastown.Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.

We have a fantastic vacancy for a Full-Time Receptionist to join the team.

Reporting to the Front of House Manager the role of the front office associate is to welcome guests as they arrive at the hotel. Responsible for checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. To provide guests with information, answer their queries and deal with complaints.

Key Duties and Responsibilities

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To be responsible for accurate and efficient with guest billing and billing procedures.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails and filing.
• To ensure that all reservations and cancellations are processed efficiently.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.

Required:

• Minimum 6 months in a receptionist role.
• Experience in Opera beneficial but not essential.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use email and booking systems.
• Good team working skills.
• A friendly and welcoming approach.
• High standards of dress and presentation.
• Fluent level of English and eligible to work in Ireland.

Benefits Include:

• Competitive Pay
• Employee Assistance Program
• International Hotel discounts
• Staff Meal
• Uniform
• Training & Continuous Professional Development
• Complimentary Health Club Access

Why join our team?

• Be part of an award-winning, certified Best in Hospitality, globally recognized luxury hotel.
• Collaborate with a passionate and dynamic team dedicated to excellence.
• Enjoy competitive compensation, benefits, and opportunities for professional growth.
• Shape the future of an iconic brand while creating unforgettable guest experiences.
• This is an excellent opportunity for an experienced individual to progress their career within a 5* Luxury Estate with a supportive and ambitious employer.

Mount Juliet Estate is an Equal Opportunity employer.

Experience in the hospitality industry is preferred.