Guest Services Front Desk – Luxury Estate

Hospitaliti; Thomastown; Sur place; EUR 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Résumé du poste

Mount Juliet Estate in Thomastown, Ireland, is seeking a Full-Time Receptionist to join the Front Office team. You will welcome guests, manage check-ins/outs, handle reservations by phone or email, and prepare guest bills while processing payments.

Reporting to the Front of House Manager, you will provide information, handle queries and resolve complaints to ensure a superb guest experience. This is a 5* luxury setting with ongoing training and development opportunities.

Qualifications

• Minimum 6 months in a receptionist role.
• Experience in Opera beneficial but not essential.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use email and booking systems.
• Good team working skills.
• A friendly and welcoming approach.
• High standards of dress and presentation.
• Fluent level of English and eligible to work in Ireland.

Responsabilités

• Welcome guests at the hotel reception and assist with check-in and check-out.
• Take reservations by telephone or email and assist with billing and payments.
• Provide information to guests and handle queries and complaints.
• Maintain a tidy reception area and support general office duties.
• Ensure accurate reservations processing and prompt communication with relevant teams.

Connaissances

Interpersonal skills

Telephone etiquette

Administrative skills

Fluent English

Outils

Opera

Booking systems

Description du poste

Mount Juliet Estate in Thomastown, Ireland, is seeking a Full-Time Receptionist to join the Front Office team. You will welcome guests, manage check-ins/outs, handle reservations by phone or email, and prepare guest bills while processing payments.

Reporting to the Front of House Manager, you will provide information, handle queries and resolve complaints to ensure a superb guest experience. This is a 5* luxury setting with ongoing training and development opportunities.