Receptionist

Ennismore; Dublin; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Free hotel night + dinner for two

Employee discounts

Meal on shift

Volunteer time off

Job summary

The Hoxton in Dublin seeks a personable Front Desk/Guest Services teammate to welcome guests and manage check-ins, check-outs, and inquiries. You will ensure accurate billing and smooth operations with the front desk team, while guiding guests to local attractions and dining options.

We value attitude, hospitality passion, and the ability to adapt quickly in a busy hotel setting. Training and development opportunities are provided to help you excel and grow with Ennismore’s global family.

Qualifications

• You’re all about delivering memorable guest experiences.
• You’re not precious and comfortable with a fast-paced environment.
• You’re up for doing things differently and willing to help across teams.
• Experience with front desk systems like Micros Fidelio Opera is a plus.
• Excellent organisational and communication skills are essential.

Responsibilities

• You’re the first face guests see and set the tone for a welcoming stay.
• Handle guest arrivals/departures and ensure accuracy of bills.
• Collaborate with all teams to manage occupancy and overbooking where needed.
• Maintain data accuracy in systems and produce daily reports per SOPs.
• Answer phones, handle requests, and recommend local shows and dining options.

Skills

Guest service

Positive attitude

Team player

Effective communicator

Tools

Micros Fidelio Opera

Job description

The Hoxton has opened its very first hotel in Ireland in the beautiful capital city of Dublin. This coastal city is steeped in history, packed with green parks and brought to life through music, art and the best social eating and drinking. The Hoxton, Dublin is home to 129 bedrooms of varying sizes, a lobby bar & restaurant, a historic bar, Cantina Valentina, our large ground floor restaurant and The Dig - our unique meetings and events space.

Job Description

What you’ll do…

• You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels.
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Experience of Micros Fidelio Opera or a similar front desk operating system.
• Passion for exceeding guest’s expectations.
• Excellent organisational and communication skills.

Additional Information

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• 30 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.