Guest Experience Expert (Front Desk)_Moxy Singapore Clarke Quay

GEMINI ONE PTE. LTD.; Dublin; On-site; EUR 17,000 - 22,000; Full time

Job summary

Gemini One Pte. Ltd. is seeking a Guest Experience Expert to support guests from check-in to check-out and enhance their stay. You will assist guests with loading/unloading luggage, guide them through local highlights, complete reports, and handle operational tasks to ensure smooth service.

The role requires a professional appearance, adherence to policies, and the ability to move throughout the day across various spaces. High school diploma or GED is required.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Assist guests with loading/unloading luggage and transporting luggage to and from guest rooms and bell area.
• Process operational tasks and complete reports as needed.
• Share highlights of the local area to guests and guide them through their stay.

Education

High school diploma or GED

Job description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None