Growth PM — Self-Serve AI Adoption

Fin. The highest performing Customer Agent; Dublin; Hybride; EUR 85 000 - 135 000; Plein temps

Résumé du poste

Fin, now part of Salesforce, seeks a Growth-focused leader to own the self-serve existing business book end-to-end. You will drive expansion, retention, and adoption of Fin across thousands of paying customers, shaping the roadmap with product, lifecycle, data, and GTM teams.

You will collaborate with engineers and designers to build scalable, AI-enabled solutions, measure impact and align with company goals, all while maintaining a customer-centric focus.

Qualifications

• Growth and lifecycle expertise: owned retention, expansion, adoption, or monetisation for a self-serve or product-led business.
• Sharp customer focus and problem framing: identify real customer problems via research, data, and conversations.
• Strong data fluency: work with funnels, cohorts, and signals to size opportunities and measure impact.
• Compelling roadmaps: build and communicate clear what/when/why for alignment.
• Excellent product judgment: balance customer needs, business impact, and technical constraints.
• Cross-functional leadership: drive outcomes across product, design, engineering, data, marketing, CS, and sales.
• AI fluency: understand AI agents and LLMs to inform decisions and speed up work.
• Outcome-oriented: define success and track progress with measurable impact.

Responsabilités

• Own the self-serve existing business book end-to-end—from conversion to renewal, expansion, or churn.
• Grow Fin adoption by increasing usage across the existing customer base.
• Defend and expand: design retention and expansion motions using in-product experiences and lifecycle signals.
• Connect self-serve and sales with smooth handovers to ensure the right customers receive the right motion.
• Fix key journeys: partner with product to reduce friction during onboarding, activation, and billing.
• Land new products and features across the self-serve base.
• Understand customers deeply via research and data, translating insights into a prioritised roadmap.
• Build and ship solutions with engineers and designers, leveraging AI to accelerate development.
• Measure impact with quantitative and qualitative metrics and uphold company values.

Description du poste

Fin, now part of Salesforce, seeks a Growth-focused leader to own the self-serve existing business book end-to-end. You will drive expansion, retention, and adoption of Fin across thousands of paying customers, shaping the roadmap with product, lifecycle, data, and GTM teams.

You will collaborate with engineers and designers to build scalable, AI-enabled solutions, measure impact and align with company goals, all while maintaining a customer-centric focus.