Ground Operations Controller

Ryanair - Europe's Favourite Airline; Dublin; On-site; EUR 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Discounted travel to 235 destinations

Flexible benefit allowance

Matching employer pension

Up to 5 days additional annual leave

Tax-free gift voucher up to €1000

Death in service benefit

Cycle to work scheme

Unrivalled career progression

Job summary

Ryanair - Europe's Favourite Airline is seeking a Ground Operations Controller to join our Operations Control Centre in Swords. The role is shift-based (4 on/4 off) with night shifts, offering a starting package of €36,000 p/a plus €6,000 bonus, rising to €40,000 p/a after one year plus €6,000 bonus.

You will direct airport operations across our network, producing reports and supporting the Customer Services and Helpdesk teams while ensuring safety and efficiency in a busy environment.

Qualifications

• Fluency in English is essential, additional languages are a plus.
• Strong verbal and written communication skills are required.
• Ability to work under pressure in a busy operations environment.
• Willingness to work shift and weekend cover as needed.

Responsibilities

• Be the point of contact and direction to all airports in the network.
• Identify and resolve under-performance in punctuality, revenue, customer service and safety issues.
• Produce timely, accurate and informative reports.
• Coordinate EU261 Care during flight disruptions and provide direction as required.
• Support Customer Services and Newski s Helpdesk.
• Perform related ad hoc duties as required.

Skills

English fluency

Communication skills

Ability to work under pressure

Shift work experience

Tools

MS Word

MS Excel

Job description

Description

Ryanair are currently recruiting for a Ground Operations Controller to join Europe’s Largest Airline!

Based in our Head Office in Airside Business Park in Swords, the successful candidate will work in our Operations Control Centre. This is an excellent opportunity to join Europe’s leading airline and to gain experience in a busy working environment.

This is a shift based position on a rotating ‘4 on / 4 off’ basis and would include night shifts

New increased pay with a starting package of €36,000 p/a plus an additional €6,000 annual performance based bonus.

Package increases to €40,000 p/a after 1 year plus €6,000 bonus.

Duties Include (but Not Limited To)

• Being the point of contact and direction to all airports in our network.
• Identification, highlighting and immediate resolution of under-performance by airports in the areas of punctuality, ancillary revenue collection, customer service issues and safety & security.
• Production of timely, accurate and informative reports
• Co-ordination and control of EU261 Care in case of flight disruptions, provide direction to airports as required.
• Providing support to Customers Services Department and Newskies Helpdesk.
• Perform related ad hoc duties as required.

Requirements

The successful candidate will be self motivated, enthusiastic, ambitious and flexible and will be able to demonstrate:

• Fluency in English is essential, fluency in other European languages would be an asset
• Excellent verbal and written communication skills
• Excellent working knowledge of MS Word & Excel (MS Office and/or ECDL would be an advantage)
• Availability and ability to work shift and weekend cover
• Knowledge of Ryanair Route Network, Policies & Procedures and Airline Obligations under regulation EU261 2004
• Previous experience in the airlines industry / operations is required
• Proven ability to work under pressure.

Benefits

• Competitive salary
• Discounted and unlimited travel to over 235 destinations
• Flexible Benefit allowance – Can be allocated as a mix of the below
• Matching Employer Pension Contributions
• Additional Annual Leave – Up to 5 days
• Tax Free Gift Voucher (up to €1000)
• Additional Taxable Pay
• Death in Service Benefit – Up to 2 times of salary
• Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years)
• Cycle 2 Work Scheme
• Unrivalled career progression