Ground Operations Controller — Shift-Based, EU Air Network

Ryanair - Europe's Favourite Airline; Dublin; On-site; EUR 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Discounted travel to 235 destinations

Flexible benefit allowance

Matching employer pension

Up to 5 days additional annual leave

Tax-free gift voucher up to €1000

Death in service benefit

Cycle to work scheme

Unrivalled career progression

Job summary

Ryanair - Europe's Favourite Airline is seeking a Ground Operations Controller to join our Operations Control Centre in Swords. The role is shift-based (4 on/4 off) with night shifts, offering a starting package of €36,000 p/a plus €6,000 bonus, rising to €40,000 p/a after one year plus €6,000 bonus.

You will direct airport operations across our network, producing reports and supporting the Customer Services and Helpdesk teams while ensuring safety and efficiency in a busy environment.

Qualifications

• Fluency in English is essential, additional languages are a plus.
• Strong verbal and written communication skills are required.
• Ability to work under pressure in a busy operations environment.
• Willingness to work shift and weekend cover as needed.

Responsibilities

• Be the point of contact and direction to all airports in the network.
• Identify and resolve under-performance in punctuality, revenue, customer service and safety issues.
• Produce timely, accurate and informative reports.
• Coordinate EU261 Care during flight disruptions and provide direction as required.
• Support Customer Services and Newski s Helpdesk.
• Perform related ad hoc duties as required.

Skills

English fluency

Communication skills

Ability to work under pressure

Shift work experience

Tools

MS Word

MS Excel

Job description

Ryanair - Europe's Favourite Airline is seeking a Ground Operations Controller to join our Operations Control Centre in Swords. The role is shift-based (4 on/4 off) with night shifts, offering a starting package of €36,000 p/a plus €6,000 bonus, rising to €40,000 p/a after one year plus €6,000 bonus.

You will direct airport operations across our network, producing reports and supporting the Customer Services and Helpdesk teams while ensuring safety and efficiency in a busy environment.