Governance and Complaints Executive

Sigmar Recruitment; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work with flexible hours

24 days annual leave

Wellness and volunteer days

Health benefits

Employee Assistance Programme

Annual bonus after probation

Professional development support

Job summary

Not-for-profit organisation in Ireland is seeking a Governance and Complaints Executive to oversee complaints processes and ensure regulatory compliance. Reporting to the Deputy CEO, you’ll manage governance, data protection, and regulatory frameworks, and work closely with the Board and legal advisors.

You will act as the Data Protection Officer, lead policy updates, promote ethical practice, deliver training, and line-manage an Administration Officer in a mission-driven team.

Qualifications

• Minimum 3 years’ experience in governance, compliance, or regulatory roles.
• Relevant third-level qualification or equivalent.
• Strong project management, organisational, and analytical skills.
• Experience with complaints handling, GDPR, and direct staff supervision.

Responsibilities

• Oversee complaints processes and ensure legal/regulatory compliance.
• Report to the Deputy CEO; manage governance, data protection and regulatory frameworks.
• Line-manage an Administration Officer and work with Board and legal advisors.
• Act as Data Protection Officer and lead policy updates and training.

Skills

Governance

Compliance

Regulatory affairs

GDPR

Project management

Analytical skills

Staff supervision

Education

Third-level qualification or equivalent

Job description

About Your New Employer

Work with my client, a respected not-for-profit organisation dedicated to upholding the highest governance and ethical standards across their sector. You’ll join a mission-driven team, collaborating with leadership and stakeholders to help shape policy and ensure regulatory excellence.

The organisation combines a legacy of professional influence with a progressive work culture, providing meaningful work that impacts the community. You’ll be supported in your commitment to integrity, compliance, and continuous improvement.

About Your New Job

As the Governance and Complaints Executive, you will oversee complaints processes and ensure compliance with legal and regulatory requirements. Reporting to the Deputy CEO, you’ll manage governance, data protection, and regulatory frameworks, line‑manage an Administration Officer, and work closely with the Board and legal advisors.

You will act as the Data Protection Officer, lead policy updates, promote a culture of ethical practice, and deliver training across the organisation.

What Skills You Need

• Minimum 3 years’ experience in governance, compliance, or regulatory roles


• Relevant third-level qualification or equivalent


• Strong project management, organisational, and analytical skills


• Experience with complaints handling, GDPR, and direct staff supervision

What’s on Offer

• Excellent salary and career progression


• Hybrid with flexible start/finish times


• 24 days annual leave, wellness and volunteer days, and health benefits


• Employee Assistance Programme, annual bonus after probation, and professional development support