Complaints & Governance Executive

Sigmar Recruitment; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

24 days leave

Wellness and volunteer days

Employee Assistance Program

Annual bonus after probation

Professional development support

Job summary

Sigmar Recruitment is partnering with a respected not-for-profit organisation to appoint a Governance and Complaints Executive. You will oversee complaints, ensure regulatory compliance, and lead governance, data protection, and regulatory frameworks. You will line-manage an Administration Officer and work closely with the Board and legal advisers.

You will act as Data Protection Officer, drive policy updates, promote ethical culture, and deliver staff training across the organisation.

Qualifications

• 3+ years experience in governance, compliance, or regulatory roles.
• Relevant third-level qualification or equivalent.
• Strong project management, organisational, and analytical skills.
• Experience with complaints handling, GDPR, and direct staff supervision.

Responsibilities

• Oversee complaints processes and ensure regulatory compliance.
• Lead governance, data protection, and regulatory frameworks.
• Line-manage an Administration Officer.
• Collaborate with the Board and legal advisors.
• Deliver training across the organisation.

Skills

Governance experience

Regulatory compliance

Project management

Analytical skills

Staff supervision

Data protection (GDPR)

Education

Third-level qualification

Job description

Work with my client, a respected not-for-profit organisation dedicated to upholding the highest governance and ethical standards across their sector. You’ll join a mission-driven team, collaborating with leadership and stakeholders to help shape policy and ensure regulatory excellence.

The organisation combines a legacy of professional influence with a progressive work culture, providing meaningful work that impacts the community. You’ll be supported in your commitment to integrity, compliance, and continuous improvement.

About Your New Job

As the Governance and Complaints Executive, you will oversee complaints processes and ensure compliance with legal and regulatory requirements. Reporting to the Deputy CEO, you’ll manage governance, data protection, and regulatory frameworks, line-manage an Administration Officer, and work closely with the Board and legal advisors.

You will act as the Data Protection Officer, lead policy updates, promote a culture of ethical practice, and deliver training across the organisation.

What Skills You Need

• Minimum 3 years’ experience in governance, compliance, or regulatory roles
• Relevant third-level qualification or equivalent
• Strong project management, organisational, and analytical skills
• Experience with complaints handling, GDPR, and direct staff supervision

What’s on Offer

• Hybrid working with flexible start/finish times
• 24 days annual leave, wellness and volunteer days, and health benefits
• Employee Assistance Programme, annual bonus after probation, and professional development support