Global Workforce Planning & Operations Lead

Principle HR; Dublin; Hybrid; EUR 51,000 - 63,000; Full time

Job summary

Leading Global Tech in Dublin is seeking a Workforce Planning & Operations Programme Manager for an 11‑month hybrid contract (3 days on site). The role focuses on capacity planning, forecasting, and vendor management across international operations.

The candidate will analyse volumes, staffing requirements and backlogs, partnering with analytics teams to improve forecasting models and reporting. 2+ years in operations or programme management is required; experience with vendors or BPOs is a plus.

Qualifications

• 2+ years' experience in operations, programme management, or workforce planning.
• Strong capacity planning, forecasting or resource management experience.
• Excellent quantitative data analysis skills and forecasting model interpretation.
• Experience managing vendors, BPOs or outsourced operations.
• Proven ability to manage projects end to end across multiple stakeholders.

Responsibilities

• Own capacity planning and workforce forecasting across global operations.
• Analyse operational volumes, staffing requirements and backlogs to identify risks and opportunities.
• Manage relationships with outsourced vendors and offshore delivery teams.
• Partner with analytics teams to improve forecasting models, reporting and operational efficiency.
• Lead cross-functional projects from planning through to execution.

Skills

Capacity planning

Forecasting

Resource management

Data analysis

Vendor management

Job description

Leading Global Tech in Dublin is seeking a Workforce Planning & Operations Programme Manager for an 11‑month hybrid contract (3 days on site). The role focuses on capacity planning, forecasting, and vendor management across international operations.

The candidate will analyse volumes, staffing requirements and backlogs, partnering with analytics teams to improve forecasting models and reporting. 2+ years in operations or programme management is required; experience with vendors or BPOs is a plus.