Global Technical Support Engineer — Databases & Cloud

Jobgether; Ireland; On-site; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Remote-first

Home-office allowance

Stock options

Job summary

Jobgether is representing a partner company in Ireland seeking a Technical Customer Support Engineer. You will join a globally distributed Support Engineering team serving customers across EMEA and beyond, handling tickets, chats, Slack, calls, and video meetings while troubleshooting production issues in databases, OLAP, and cloud-native SaaS.

The role involves collaboration with Engineering, Product, Support Services, and Go-to-Market teams, creating technical content, and mentoring colleagues

Qualifications

• Experience in a customer-facing technical role.
• Deep knowledge of databases and OLAP systems.
• Experience with cloud-native SaaS and distributed systems.
• Excellent written and verbal communication.
• Fluent English and remote collaboration.
• Available for global 24/7 support.

Responsibilities

• Provide high-quality technical support via cases, chat, Slack, calls, and video meetings.
• Troubleshoot complex issues and meet SLAs.
• Diagnose problems involving databases, OLAP, cloud-native environments.
• Support pre- and post-sales activities including POC.
• Collaborate with Engineering, Product, Support to improve product.
• Develop technical content and mentor teammates.
• Participate in on-call rotations and improve support processes.

Skills

Troubleshooting

Communication

English fluency

Problem solving

Remote collaboration

Ownership

Tools

OLAP databases

DBaaS

AWS/Azure/GCP

Kafka

Spark

RabbitMQ

Job description

Jobgether is representing a partner company in Ireland seeking a Technical Customer Support Engineer. You will join a globally distributed Support Engineering team serving customers across EMEA and beyond, handling tickets, chats, Slack, calls, and video meetings while troubleshooting production issues in databases, OLAP, and cloud-native SaaS.

The role involves collaboration with Engineering, Product, Support Services, and Go-to-Market teams, creating technical content, and mentoring colleagues