Global SRE Site Lead & Engineering Coach

Riot Games; Ireland; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Health care

Life insurance

Parental leave

Paid time off

Retirement match

Play fund

Donation matching

Job summary

Riot Games in Dublin is hiring a Manager of Software Engineering to lead the ROC site in a follow-the-sun model, grow a high-performance SRE team, and own incident response across the game backend. You’ll mentor engineers, drive scalable alerting, and push AI-focused triage approaches.

You’ll manage on-call coverage, partner with TPM teams on major launches, and guide hiring and retention for a growing engineering staff in a global, fast-paced environment.

Qualifications

• Demonstrated experience working in container-based ecosystems and with a container scheduler (e.g. Marathon, Mesos, Kubernetes, GKE, Amazon ECS).
• Demonstrated experience as an Incident Commander, leading incidents with authority regardless of other titles or roles.
• Demonstrated experience triaging software in large production systems that you didn’t write.
• Bachelor’s or Master’s degree in Computer Science or a related field or relevant professional experience.
• Demonstrated experience leading and implementing SRE best practices and actively developing engineers in the SRE space.
• Demonstrated experience designing, writing, prioritizing, and maintaining high-capacity, high-availability, and high-performance software, especially back-end services.
• 2+ years experience as a Senior Software Engineer or higher.
• Demonstrated experience eliminating alert fatigue with proper alerting design.
• 2+ years experience in performance managing engineers including hiring, coaching, and career development.
• Demonstrated ability to work across multiple organizations and generate alignment on technical standards.
• 4+ years working in a high performance Site Reliability capacity.
• Experience working in a global follow-the-sun model, with proficiency in communicating across timezones.
• Understanding of relational databases such as MySQL.
• Experience with distributed systems, specifically microservices.
• Experience with CI/CD pipelines, ideally Jenkins, Github Actions, or equivalent.
• Understanding of software performance and the influence of latency in online games.
• Experience with AWS (or comparable cloud environments).

Responsibilities

• Manage the Site’s engineering staff for growth and performance.
• Ensure the Site’s engineers receive active mentorship to develop their technical and soft skills.
• Manage the Site’s response coverage and on-call, participating in the on-call rotation as an Incident Commander.
• Manage the Site’s capacity for project work and incident response, and drive and report on site performance metrics.
• Act as the Site’s technical lead, doing hands-on technical work, code reviews, and design reviews, and defining what good looks like for alerting and incident response automation.
• Drive toward an AI-focused future for our incident response and systems triage.
• Manage stakeholders during critical incident triages and major launches working alongside TPM teams.
• Handle Site-specific HR tasks such as local hiring and retention.

Skills

Container-based ecosystems

Incident Commander

Incident triage

SRE best practices

Mentorship

Cross-team collaboration

Lead and coach engineers

Education

Bachelor’s or Master’s in CS or related

Tools

Kubernetes

Docker

Jenkins

GitHub Actions

AWS

Job description

Riot Games in Dublin is hiring a Manager of Software Engineering to lead the ROC site in a follow-the-sun model, grow a high-performance SRE team, and own incident response across the game backend. You’ll mentor engineers, drive scalable alerting, and push AI-focused triage approaches.

You’ll manage on-call coverage, partner with TPM teams on major launches, and guide hiring and retention for a growing engineering staff in a global, fast-paced environment.