Senior SRE - AI-Driven Reliability & Incidents

Leadout Capital; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Salesforce in Dublin seeks a senior Site Reliability Engineer to lead the on‑call, incident response, and proactive reliability initiatives. You will design AI-powered automation, build durable observability tooling, and collaborate with product teams to ensure highly available services for customers worldwide.

The role requires deep experience with containerized systems, distributed architectures, and strong coding skills in Python/Go, plus a demonstrated ability to mentor colleagues in a 24/7

Qualifications

• 5+ years of experience in systems engineering and software engineering for large‑scale, internet‑facing services.
• Hands-on expertise with containerized architectures (Docker, Kubernetes) and orchestration platforms.
• Strong knowledge of distributed systems and Linux/Unix internals, with experience tuning performance and troubleshooting at scale.
• Familiarity with large-scale internet service architectures (DNS, HTTP, Load Balancing, caching, etc.).
• Proven proficiency in Python and Go (GoLang) with strong software engineering practices (testing, code review, CI/CD).
• Production experience building and operating observability platforms (Grafana, Prometheus, ELK, Splunk, Datadog, or similar)
• Solid background in incident management, including on-call participation, root cause analysis, and postmortem practices.
• Strong understanding of SRE principles: SLIs/SLOs, error budgets, toil reduction, blameless culture, and capacity planning.
• Hands-on experience with workflow/orchestration engines (Temporal, Airflow, Argo Workflows, or similar) for building durable automation pipelines.
• Experience applying AI/ML to operations — including anomaly detection, predictive analysis, LLM-based automation, and prompt engineering to build intelligent operational agents and workflows.
• Excellent communication skills with demonstrated ability to lead during high-pressure incidents, present technical designs to leadership, and mentor junior engineers.
• Track record of mentoring and technically coaching other engineers.
• Ability to work in a 24/7 global operations model, managing multiple priorities under time-sensitive conditions.
• Growth mindset with curiosity to explore new technologies and drive continuous improvement.
• A demonstrated, genuine AI-first approach to engineering. Using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty.
• Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows
• Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready.
• A related technical degree required.

Responsibilities

• Lead incident detection, response, and resolution—driving root cause analysis, postmortems, and proactive measures to ensure high uptime, rapid recovery, and prevention of future issues.
• Lead post-incident reviews, drive systemic fixes through corrective actions, and ensure customer-facing services maintain peak performance and reliability.
• Understanding of AI/ML concepts applied to operations (e.g., anomaly detection, predictive analysis).
• Independently drive the design and implementation of complex automation platforms, self-healing systems, and AI-powered operational tooling using durable workflow engines (Temporal, Airflow, Argo Workflows).
• Architect and build production-grade observability solutions — monitoring, logging, alerting, and tracing systems — that enable proactive detection and autonomous remediation.
• Design and implement AI/ML-powered operations tools including anomaly detection systems, predictive analysis pipelines, intelligent runbook automation, and prompt-engineered operational agents (MCP-based).
• Drive optimization of system performance, reliability, and cost-effectiveness through proactive monitoring and tuning.
• Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives.
• Identifying opportunities and driving the creation of comprehensive technical epics that include well-defined problem statements, detailed project and implementation documentation, and clearly measurable business outcomes aligned with team objectives.
• Provide technical coaching to junior team members through pair programming, design reviews, and code reviews — helping grow their skills and knowledge.
• Collaborate with engineering and product teams to define and uphold SLAs/SLOs, driving improvements in service reliability and customer experience.
• Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code.
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale.
• Critically evaluate code (Human or AI-generated) for correctness, quality, security, and performance
• Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably.

Skills

Docker

Kubernetes

Python

Go

Observability

SRE principles

Incident management

AI in operations

Workflow engines

Temporal

Airflow

Argo Workflows

Education

Related technical degree

Tools

Grafana

Prometheus

ELK

Datadog

Splunk

Job description

Salesforce in Dublin seeks a senior Site Reliability Engineer to lead the on‑call, incident response, and proactive reliability initiatives. You will design AI-powered automation, build durable observability tooling, and collaborate with product teams to ensure highly available services for customers worldwide.

The role requires deep experience with containerized systems, distributed architectures, and strong coding skills in Python/Go, plus a demonstrated ability to mentor colleagues in a 24/7