Global Markets Performance Lead, Claims Shared Services

AXIS (AXIS Capital); Dublin; Hybrid; EUR 85,000 - 130,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

AXIS Capital is hiring a Global Markets Claims Performance Lead to design and deliver MI, reporting and insights across Global Markets Claims. The role focuses on transforming multi-source claims data into concise, decision-ready outputs for senior leadership.

You will drive governance, data quality, and KPI development while aligning with enterprise frameworks. A hybrid work model and London/Dublin locations provide collaboration across markets.

Qualifications

• Experience with Lloyd’s reporting and London Market frameworks.
• Ability to translate data into actionable insights for leadership.
• Proven analytics and visualization capabilities to support portfolio management.

Responsibilities

• Lead design and execution of Global Markets Claims MI & reporting.
• Align reporting with enterprise MI frameworks and market needs.
• Deliver regulatory and market reporting including Lloyd’s data calls.

Skills

Lloyd’s / London Market

Power BI

Excel

Data analytics

Stakeholder management

Regulatory reporting

Tools

CRS

Insights Hub

ECF2

IMR

IRIS

DOCOsoft

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Global Markets Claims Performance Lead – Claims Shared Services

Specific Responsibilities Includeundefined

Global Markets Performance Reporting & Strategy

Lead the design and execution of Global Markets Claims MI & reporting aligned to enterprise standards and governance frameworksDevelop and prioritise reporting strategies that transform raw claims data into actionable intelligence for Global Markets Claims leadershipAlign Global Markets reporting outputs with enterprise MI frameworks, ensuring consistency while meeting market-specific needsSupport the Global Head of MI in delivering a unified global claims performance narrative

Executive Influence and Decision Support (Global Markets Focus)

Translate complex London Market claims datasets into concise, decision-ready insights for senior Global Markets stakeholdersProvide forward-looking analysis including claims trends, thematic insights and emerging risk indicatorsDeliver performance commentary aligned to portfolio management, underwriting cycles and reserving insightsSupport senior leadership forums with Global Markets-specific insights and performance narratives

London Market & Regulatory Reporting Excellence

Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirementsEnsure accurate, timely and controlled reporting across Lloyd’s and London Market platforms (including CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft and related systems)Deliver regulatory and market reporting including:Lloyd’s data calls and performance returnsMarket benchmarking and peer analysisCompliance and audit-related reporting outputsPartner with Compliance and QA functions in London and across the Enterprise to ensure adherence to regulatory expectations and audit readinessSupport remediation and continuous improvement of market-facing reporting outputs and data quality issues

Governance, Data Quality and Control

Apply enterprise MI governance standards across Global Markets reportingEnsure KPI definitions, data consistency and version control align with global frameworksEstablish robust oversight of data quality, with clear ownership and escalation pathsWork closely with Data & Analytics to improve data mapping, structure and usability across Global Markets claims datasets

Performance Insight, Analysis and Continuous Improvement

Develop and maintain KPI frameworks specific to Global Markets Claims performanceConduct deep-dive analysis into claims trends, large losses and portfolio segments to identify root causes and improvement opportunitiesIntegrate claims data with underwriting and portfolio metrics to support cycle management and strategic decision-makingDrive continuous improvement initiatives to enhance operational efficiency and reporting effectiveness

Transformation and Reporting Innovation

Partner with Data & Analytics to enhance reporting capabilities, automation and visualizationLeverage Power BI and other tools to deliver intuitive, user-centric dashboards and insightsSupport ongoing data transformation initiatives impacting Global Markets claims reportingEnsure reporting solutions are scalable, sustainable and aligned to enterprise architecture

Stakeholder Collaboration and Capability Development

Collaborate cross-functionally with Claims, Compliance, Legal, Actuarial and Operations teamsAct as a key interface between Global Markets Claims and enterprise MI & InsightsDesign and deliver training and communication to improve stakeholder understanding and use of MI outputsSupport Claims Shared Services initiatives to enhance service delivery and reporting maturity

Key Global Markets Reporting Responsibilities

• Global Markets claims performance MI & Insights (weekly, monthly and quarterly)
• Lloyd’s and London Market reporting (CRS, Insights Hub, market data submissions)
• Large loss, complex claim and event-driven reporting
• Portfolio and cycle management insights for Global Markets Claims
• Regulatory returns, compliance reporting and audit support
• Operational performance, QA and compliance metrics (in alignment with London leadership)
• Data quality, control and remediation reporting
• Contribution to enterprise claims MI outputs where Global Markets data is required
• Global Markets DCA MI & Insights (weekly, monthly, and quarterly)

Skills

• Proven experience within a Lloyd’s / London Market insurer , with strong specialty claims exposure
• Deep understanding of London Market systems and processes (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft, etc.)
• Strong knowledge of Lloyd’s Claims Management Principles, reporting standards and regulatory expectations
• Advanced experience with business analytics and visualization tools (Power BI, Excel, etc.)
• Exceptional analytical capability with experience handling complex, multi-source datasets
• Demonstrated ability to create and deliver actionable management insights
• Experience integrating claims data with underwriting, actuarial and portfolio metrics
• Strong stakeholder management and communication skills, including senior leadership engagement
• Experience operating in a matrixed, global environment with dual reporting lines
• Ability to influence, challenge and support decision-making through data-driven insights
• Strong problem-solving, organizational and prioritisation skills

Additional Information

Ability to work in a hybrid environment (2-3 days in office)Some travel may be requiredundefined

Locations

London Dublin

This posting is for an existing vacancy.