Global HRSS & Workday Transformation Lead

ICON San Antonio; Dublin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Global Employee Assistance Programme (

LifeWorks wellbeing network

Life assurance

Job summary

ICON is a global healthcare intelligence and clinical research organisation with a mission to bring new medicines and treatments to patients faster. We are seeking an HR Shared Services Transformation Manager to drive standardisation, automation, and efficiency across HR processes worldwide.

The role partners with HR, Talent Acquisition, Payroll, and HR Technology to deliver scalable Workday-based solutions, govern requirements, and lead UAT and change management efforts.

Qualifications

• Bachelor’s degree in HR, Business, or related discipline or equivalent demonstratable experience.
• Significant experience in HR Shared Services, HR Operations, or HR Transformation environments.
• Proven experience leading transformation initiatives within HRSS - moving activities to central function.
• Experience of delivering process improvement initiatives within HR Shared Services.
• Strong understanding of end-to-end HR lifecycle processes.
• Demonstrated experience working with HR systems - Workday HCM knowledge is essential and ideally ServiceNow.
• Excellent stakeholder management and influencing skills.
• Strong programme and project management experience - Lean, Six Sigma, or project management certification is an advantage.
• Strong analytical and data-driven mindset with experience using Workday Help to analyse case trends, identify root causes, and implement solutions that improve efficiency and reduce case volumes.
• Experience creating and optimising Workday Help knowledge articles, leveraging user feedback and insights to enhance self-service adoption and reduce case volumes.
• Strong communication and change management skills.

Responsibilities

• Drive global HR Shared Services process standardisation, documentation, data governance, and automation initiatives.
• Lead and deliver HRSS transformation programmes, including process optimisation, service delivery improvements, and Workday HCM business process related enhancements.
• Establish robust requirements governance, ensuring clear, validated, and traceable business and technical requirements.
• Oversee solution design, build, testing, and UAT activities to ensure high-quality delivery and successful outcomes.
• Enhance HRSS service delivery through improved compliance, knowledge management, and self-service capabilities.
• Support change management, training, communications, and adoption activities to ensure successful implementation of HR initiatives.
• Oversee the creation of Workday Help knowledge articles, and drive insights to enhance self-service adoption to reduce case volumes
• Maintain governance, risk, and compliance frameworks to support controlled and compliant HR Shard Service operations.
• Build strong partnerships across HR, Talent Acquisition, Payroll, HR Technology, and regional teams to align transformation initiatives with business priorities.

Skills

Workday HCM

ServiceNow

Project management

Stakeholder management

Lean Six Sigma

Data analysis

Education

Bachelor’s degree in HR or related discipline

Tools

Workday HCM

ServiceNow

Job description

ICON is a global healthcare intelligence and clinical research organisation with a mission to bring new medicines and treatments to patients faster. We are seeking an HR Shared Services Transformation Manager to drive standardisation, automation, and efficiency across HR processes worldwide.

The role partners with HR, Talent Acquisition, Payroll, and HR Technology to deliver scalable Workday-based solutions, govern requirements, and lead UAT and change management efforts.