HRSS Workday Transformation Manager

ICON San Antonio; Dublin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Global Employee Assistance Programme (

LifeWorks wellbeing network

Life assurance

Job summary

ICON is a global healthcare intelligence and clinical research organisation with a mission to bring new medicines and treatments to patients faster. We are seeking an HR Shared Services Transformation Manager to drive standardisation, automation, and efficiency across HR processes worldwide.

The role partners with HR, Talent Acquisition, Payroll, and HR Technology to deliver scalable Workday-based solutions, govern requirements, and lead UAT and change management efforts.

Qualifications

• Bachelor’s degree in HR, Business, or related discipline or equivalent demonstratable experience.
• Significant experience in HR Shared Services, HR Operations, or HR Transformation environments.
• Proven experience leading transformation initiatives within HRSS - moving activities to central function.
• Experience of delivering process improvement initiatives within HR Shared Services.
• Strong understanding of end-to-end HR lifecycle processes.
• Demonstrated experience working with HR systems - Workday HCM knowledge is essential and ideally ServiceNow.
• Excellent stakeholder management and influencing skills.
• Strong programme and project management experience - Lean, Six Sigma, or project management certification is an advantage.
• Strong analytical and data-driven mindset with experience using Workday Help to analyse case trends, identify root causes, and implement solutions that improve efficiency and reduce case volumes.
• Experience creating and optimising Workday Help knowledge articles, leveraging user feedback and insights to enhance self-service adoption and reduce case volumes.
• Strong communication and change management skills.

Responsibilities

• Drive global HR Shared Services process standardisation, documentation, data governance, and automation initiatives.
• Lead and deliver HRSS transformation programmes, including process optimisation, service delivery improvements, and Workday HCM business process related enhancements.
• Establish robust requirements governance, ensuring clear, validated, and traceable business and technical requirements.
• Oversee solution design, build, testing, and UAT activities to ensure high-quality delivery and successful outcomes.
• Enhance HRSS service delivery through improved compliance, knowledge management, and self-service capabilities.
• Support change management, training, communications, and adoption activities to ensure successful implementation of HR initiatives.
• Oversee the creation of Workday Help knowledge articles, and drive insights to enhance self-service adoption to reduce case volumes
• Maintain governance, risk, and compliance frameworks to support controlled and compliant HR Shard Service operations.
• Build strong partnerships across HR, Talent Acquisition, Payroll, HR Technology, and regional teams to align transformation initiatives with business priorities.

Skills

Workday HCM

ServiceNow

Project management

Stakeholder management

Lean Six Sigma

Data analysis

Education

Bachelor’s degree in HR or related discipline

Tools

Workday HCM

ServiceNow

Job description

HR Shared Services Transformation Manager

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The HRSS Workday Transformation Manager leads transformation by driving continuous improvement, process standardisation, and operational efficiency. Partnering closely with HR, Talent Acquisition, Payroll, HR Technology, and regional teams, delivers scalable solutions, optimises service delivery, and advances automation initiatives to support global HR standards while meeting local business needs.

Key Responsibilities Summary

• Drive global HR Shared Services process standardisation, documentation, data governance, and automation initiatives.
• Lead and deliver HRSS transformation programmes, including process optimisation, service delivery improvements, and Workday HCM business process related enhancements.
• Establish robust requirements governance, ensuring clear, validated, and traceable business and technical requirements.
• Oversee solution design, build, testing, and UAT activities to ensure high-quality delivery and successful outcomes.
• Enhance HRSS service delivery through improved compliance, knowledge management, and self-service capabilities.
• Support change management, training, communications, and adoption activities to ensure successful implementation of HR initiatives.
• Oversee the creation of Workday Help knowledge articles, and drive insights to enhance self-service adoption to reduce case volumes
• Maintain governance, risk, and compliance frameworks to support controlled and compliant HR Shard Service operations.
• Build strong partnerships across HR, Talent Acquisition, Payroll, HR Technology, and regional teams to align transformation initiatives with business priorities.

Key Qualifications & Experience

• Bachelor’s degree in HR, Business, or related discipline or equivalent demonstratable experience.
• Significant experience in HR Shared Services, HR Operations, or HR Transformation environments.
• Proven experience leading transformation initiatives within HRSS - moving activities to central function.
• Experience of delivering process improvement initiatives within HR Shared Services.
• Strong understanding of end-to-end HR lifecycle processes.
• Demonstrated experience working with HR systems - Workday HCM business process knowledge is essential and ideally ServiceNow.
• Excellent stakeholder management and influencing skills.
• Strong programme and project management experience - Lean, Six Sigma, or project management certification is an advantage.
• Strong analytical and data-driven mindset with experience using Workday Help to analyse case trends, identify root causes, and implement solutions that improve efficiency and reduce case volumes.
• Experience creating and optimising Workday Help knowledge articles, leveraging user feedback and insights to enhance self-service adoption and reduce case volumes.
• Strong communication and change management skills.

This role is offered as a 12 month contract.

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here