Global HR Process Documentation Architect

Bentley Systems; Ireland; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Bentley Impact Day

Bentley Achievers platform

Inclusion and wellbeing initiatives

Job summary

Bentley Systems seeks a Process Documentation Specialist to transform HR into a standardized, scalable global function. You’ll convert fragmented knowledge into clear, standardized documents that enable Workday enablement, self-service, and future automation.

Collaborate across HR operations, COEs, HRBPs, and IT to ensure end-to-end clarity, ownership, and controls. The role focuses on governance, content quality, and knowledge-base alignment, with a hybrid work model in Dublin.

Qualifications

• 5+ years of experience in HR Shared Services, HR Operations, process documentation, process improvement, knowledge management, or a related operational excellence role.
• Strong experience documenting business or HR processes in a structured and standardized format.
• Demonstrated ability to translate complex, fragmented, or informal process knowledge into clear, concise, and usable documentation.
• Strong understanding of HR operations and employee lifecycle processes, such as onboarding, offboarding, employee data changes, payroll coordination, leave, benefits, or case management.
• Experience with Workday is strongly preferred.

Responsibilities

• Create clear, standardized, and robust HR process documentation using Bentley’s approved HR process documentation template.
• Convert existing documentation, SME input, emails, notes, and fragmented process materials into structured, high-quality process documents.
• Document HRSS processes at the appropriate process level, focusing on end-to-end flow, inputs, outputs, roles, systems, controls, and escalation points rather than click-by-click work instructions.
• Partner with HRSS team members, COEs, HRBPs, Workday/HR Technology, and other stakeholders to validate process accuracy, ownership, variations, and decision points.
• Support the creation and maintenance of a global HRSS process inventory, including process categories, ownership, scope, status, and documentation readiness.
• Identify documentation gaps, outdated materials, conflicting guidance, duplicate content, and unclear process ownership.
• Support HR knowledge base cleanup by helping align knowledge articles with approved process documentation and ensuring content is accurate, current, and owned.
• Help establish a sustainable documentation governance model, including review cycles, ownership expectations, change control, and quality standards.
• Apply Bentley’s HRSS documentation principles, including simple language, flow-first process design, clear separation between process and work instruction, and automation-ready structure.
• Use Copilot and other AI tools responsibly to accelerate process documentation drafting, content review, summarization, and gap identification.
• Maintain a strong focus on colleague experience, ensuring documentation supports faster, clearer, and more consistent HR service delivery.
• Collaborate with HR Operations leadership to prioritize high-impact processes for documentation based on volume, risk, Workday relevance, colleague impact, and automation potential.
• Support preparation for future automation and agentic AI by ensuring processes include clear triggers, inputs, outputs, system dependencies, exceptions, and escalation rules.
• This position operates in a global HR environment and may require collaboration across multiple time zones.

Skills

HR Shared Services

Process documentation

Knowledge management

Process improvement

Written communication

Tools

SharePoint

Microsoft Office

Microsoft Teams

Visio

Lucidchart

Miro

Job description

Bentley Systems seeks a Process Documentation Specialist to transform HR into a standardized, scalable global function. You’ll convert fragmented knowledge into clear, standardized documents that enable Workday enablement, self-service, and future automation.

Collaborate across HR operations, COEs, HRBPs, and IT to ensure end-to-end clarity, ownership, and controls. The role focuses on governance, content quality, and knowledge-base alignment, with a hybrid work model in Dublin.