Global HR Process Documentation Architect

Bentley Systems, Incorporated; Dublin; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Bentley Impact Day

Hybrid work model

Job summary

Bentley Systems is seeking a Process Documentation Specialist to transform HR into a standardized, scalable function. You will capture how work is done, document end-to-end processes, and create automation-ready documentation in collaboration with HRSS, COEs, and HR Technology.

The role focuses on governance, knowledge management, and the maintenance of a global HRSS process inventory, with a hybrid Dublin presence. Experience with Workday and AI tools is preferred.

Qualifications

• 5+ years of experience in HR Shared Services, HR Operations, process documentation, process improvement, knowledge management, or a related operational excellence role.
• Strong experience documenting business or HR processes in a structured and standardized format.
• Demonstrated ability to translate complex, fragmented, or informal process knowledge into clear, concise, and usable documentation.
• Strong understanding of HR operations and employee lifecycle processes, such as onboarding, offboarding, employee data changes, payroll coordination, leave, benefits, or case management.
• Experience working with HCM platforms such as Workday is strongly preferred.
• Familiarity with HR case management, knowledge base tools, SharePoint, Microsoft Office, and Microsoft Teams.
• Experience using process mapping or documentation tools such as Visio, Lucidchart, Miro, or similar tools.
• Strong writing and attention to detail, with the ability to produce clear, professional, consistent, and easy-to-follow documentation while identifying inconsistencies, gaps, duplicate content, and unclear ownership.
• Experience with knowledge management, content cleanup, documentation governance, or service catalog development is preferred.
• Familiarity with AI tools such as Microsoft Copilot or similar tools is preferred.

Responsibilities

• Create clear, standardized, and robust HR process documentation using Bentley’s approved HR process documentation template.
• Convert existing documentation, SME input, emails, notes, and fragmented process materials into structured, high-quality process documents.
• Document HRSS processes at the appropriate process level, focusing on end-to-end flow, inputs, outputs, roles, systems, controls, and escalation points rather than click-by-click work instructions.
• Partner with HRSS team members, COEs, HRBPs, Workday/HR Technology, and other stakeholders to validate process accuracy, ownership, variations, and decision points.
• Support the creation and maintenance of a global HRSS process inventory, including process categories, ownership, scope, status, and documentation readiness.
• Identify documentation gaps, outdated materials, conflicting guidance, duplicate content, and unclear process ownership.
• Support HR knowledge base cleanup by helping align knowledge articles with approved process documentation and ensuring content is accurate, current, and owned.
• Help establish a sustainable documentation governance model, including review cycles, ownership expectations, change control, and quality standards.
• Apply Bentley’s HRSS documentation principles, including simple language, flow-first process design, clear separation between process and work instruction, and automation-ready structure.
• Use Copilot and other AI tools responsibly to accelerate process documentation drafting, content review, summarization, and gap identification.
• Maintain a strong focus on colleague experience, ensuring documentation supports faster, clearer, and more consistent HR service delivery.
• Collaborate with HR Operations leadership to prioritize high-impact processes for documentation based on volume, risk, Workday relevance, colleague impact, and automation potential.
• Support preparation for future automation and agentic AI by ensuring processes include clear triggers, inputs, outputs, system dependencies, exceptions, and escalation rules.
• This position operates in a global HR environment and may require collaboration across multiple time zones.

Job description

Bentley Systems is seeking a Process Documentation Specialist to transform HR into a standardized, scalable function. You will capture how work is done, document end-to-end processes, and create automation-ready documentation in collaboration with HRSS, COEs, and HR Technology.

The role focuses on governance, knowledge management, and the maintenance of a global HRSS process inventory, with a hybrid Dublin presence. Experience with Workday and AI tools is preferred.