Global Head of Customer Success & Growth

Corlytics Group; Dublin; Hybride; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits package

Cutting-edge technologies

Impactful growth opportunities

Hybrid & flexible working

Résumé du poste

Corlytics is seeking a Head of Customer Success to lead its global CS function, driving retention, value realization, and growth across large, complex accounts. You will report to the COO and collaborate with Product, Sales, Professional Services, and Support to ensure measurable outcomes from Corlytics solutions.

This role requires strategic thinking, strong leadership, client-first mindset, and the ability to scale CS practices across regions while embedding a high-quality client experience

Qualifications

• 10+ years in financial services and technology? (not explicitly stated)
• Experience leading Customer Success in enterprise environments
• Strong cross-functional collaboration experience

Responsabilités

• Define and implement global Customer Success strategy.
• Build and lead a distributed CS team.
• Establish KPIs (GRR, health, adoption) and drive performance.
• Own end-to-end client outcomes and renewals.
• Lead strategic account planning and executive sponsorship.

Connaissances

Customer Success leadership

Enterprise accounts

SaaS

Strategic planning

Cross-functional collaboration

Retention/renewals

Data-driven decision making

AI in CS

Description du poste

Corlytics is seeking a Head of Customer Success to lead its global CS function, driving retention, value realization, and growth across large, complex accounts. You will report to the COO and collaborate with Product, Sales, Professional Services, and Support to ensure measurable outcomes from Corlytics solutions.

This role requires strategic thinking, strong leadership, client-first mindset, and the ability to scale CS practices across regions while embedding a high-quality client experience